Smart meter not sending readings

dazd1970

Smart meter, does not send gas readings to Eon. Electric goes through OK, IHD shows correct readings.

Still awaiting a fix, since December 2021!


I spoke to someone at Eon via Twitter on December 21st 2021. I was informed it would be sorted. I contacted them several times after that, via Eon chat and email, until I was effectively told to put up and shut up about it, by someone on the chat system!

Still to this day no gas reads go in and I have to submit them manually. This is not an issue, but the fact they have not resolved this, while taking vast amounts of money for what they provide, stinks!

Below is the content of an email sent to me on 27th June 2022. This was before I finally gave up chasing it!

Thank you for getting in touch, I hope you are well.
The issue with your SMART meter has been logged and we are currently working on getting this fixed.
Below I have outlined the issue with your meter and what we are doing to resolve this.
ISSUE - We can communicate with the meters but when we try and get readings from the meter on a monthly/daily/half hourly basis we are getting them come back to us blank.
HOW TO RESOLVE - The smart team are already aware of this and will be looking into the reasons why and working on a fix with the DCC.
WHAT THIS MEANS FOR YOU - Your meter will still record consumption and you will be able to physically get a reading from the meter. Please provide us with manual readings for now. The smart team are working on a solution with the DCC to get these resolved.
Please be patient with us whilst we work with the DCC to re-connect back to your smart meters.
If you have any further questions please do not hesitate to get in touch.

Thank you for your time, enjoy the rest of your day.

Kind regards,

Jaraad,

E.ON Next Energy Specialist.
Jaraad from E.ON Next

I would more than happily switch away from Eon, not because I am petty, I just believe in companies providing what we pay for. But I gather the same smart meters and IHD's remain and get taken over by the new supplier, so what else can be done to resolve this?

MWT

dazd1970 said:

This is not an issue, but the fact they have not resolved this, while taking vast amounts of money for what they provide, stinks!

Keep in mind that they also pay vast amounts of money for what they supply to you, their margins are wafer thin, they are not getting fat off your gas payments while spending time trying to fix the data issue...

dazd1970 said:

I would more than happily switch away from Eon, not because I am petty, I just believe in companies providing what we pay for. But I gather the same smart meters and IHD's remain and get taken over by the new supplier, so what else can be done to resolve this?

A new supplier might have more success/knowledge and be able to get the Comms. hub issue that you seem to have, sorted.

p00hsticks

I was under the impression that this a pretty widespread and known issue, and not related to an individual supplier ?

We've been in the same situation ever since our smart meter was fitted, had someone once who confirm that it was all working, but they still appear to only receive electric readings and not gas. I simply submit monthly readings just as I did before we had a smart meter