JOHJN LEWIS SHUTTERS

sameet112

I PURCHASED SHUTTERS FROM JOHN LEWIS I WAS UNSURE WHETHER TO GO FOR FULL OR HALF DUE TO COSTS AND LIGHTING IMPLICATIONS SO I WENT FOR HALF THINKING I COULD ADD TO THEM - THE SURVEYOR CAME AND AT THE APPOINTMENT HE DIDNT MENTION THAT I COULD NOT ADD TO HALF SHUTTERS EVEN THOUGH I SAID WITH HALF SHUTTERS I COULD ADD TO THEM AT ANY TIME - HE NEVER SHOULD ME HOW THEY WORK HE ONLY ASKED FOR COLOUR AND FITTING PREFERENCES I NOW WANT THE TOP HALF AND JL CANNOT DO IT - THEY MISSOLD THIS ITEM AND I JUST DON'T KNOW WHERE TO GO BEEN A VERY GOOD CUSTOMER FOR 28 YEARS AND THIS IS HOW THEY TREAT ME CAN ANYONE HELP ME HERE 

sarah1972

Pmd the team to move to consumer rights board as currently posted on an expired board 

TadleyBaggie

To help anyone trying to read the original text, here is a decapitalised version with a a bit of punctuation thrown in.

I purchased shutters from John Lewis, I was unsure whether to go for full or half due to costs and lighting implications so I went for half thinking I could add to them.

The surveyor came and at the appointment he didn't mention that I could not add to half shutters, even though I said with half shutters I could add to them at any time. He never showed me how they work, he only asked for colour and fitting preferences.

I now want the top half and JL cannot do it. They missold this item and I just don't know where to go. Been a very good customer for 28 years and this is how they treat me, can anyone help me here?

Alderbank

Thanks, @TadleyBaggie

OP, I'm not at all clear what you want and what you got, so perhaps you confused the surveyor as well as me?

• Are we talking about Shutterly Fabulous Cafe Style Half Window Shutters?
• Were they made to measure, with you showing the surveyor just how far up in the window you wanted the shutters?
• You are satisfied with the fitted shutters and so would now like the makers to exchange them for full height ones or to extend them to full height?

https://www.shutterlyfabulous.com/shutters/cafe-style-shutters/

If so, I don't think you can do either of those since they supplied what you asked for.
The description says you could buy an additional matching set fitted above your half shutters, but they would not be quite the same as full height shutters, you would have four 'halves'.

Is that what you want?