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JOHJN LEWIS SHUTTERS

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sameet112
sameet112 Posts: 1 Newbie
edited 1 March 2024 at 2:19PM in Consumer rights
I PURCHASED SHUTTERS FROM JOHN LEWIS I WAS UNSURE WHETHER TO GO FOR FULL OR HALF DUE TO COSTS AND LIGHTING IMPLICATIONS SO I WENT FOR HALF THINKING I COULD ADD TO THEM - THE SURVEYOR CAME AND AT THE APPOINTMENT HE DIDNT MENTION THAT I COULD NOT ADD TO HALF SHUTTERS EVEN THOUGH I SAID WITH HALF SHUTTERS I COULD ADD TO THEM AT ANY TIME - HE NEVER SHOULD ME HOW THEY WORK HE ONLY ASKED FOR COLOUR AND FITTING PREFERENCES I NOW WANT THE TOP HALF AND JL CANNOT DO IT - THEY MISSOLD THIS ITEM AND I JUST DON'T KNOW WHERE TO GO BEEN A VERY GOOD CUSTOMER FOR 28 YEARS AND THIS IS HOW THEY TREAT ME CAN ANYONE HELP ME HERE 

Comments

  • sarah1972
    sarah1972 Posts: 19,392 Senior Ambassador
    Part of the Furniture 10,000 Posts Homepage Hero Photogenic
    Pmd the team to move to consumer rights board as currently posted on an expired board 
    I’m a Senior Forum Ambassador and I support the Forum Team on Competitions Time, Shopping & Freebies boards, Employment, Jobseeking & Training boards If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.
  • Alderbank
    Alderbank Posts: 3,895 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    edited 1 March 2024 at 3:19PM
    Thanks, @TadleyBaggie

    OP, I'm not at all clear what you want and what you got, so perhaps you confused the surveyor as well as me?
    • Are we talking about Shutterly Fabulous Cafe Style Half Window Shutters?
    • Were they made to measure, with you showing the surveyor just how far up in the window you wanted the shutters?
    • You are satisfied with the fitted shutters and so would now like the makers to exchange them for full height ones or to extend them to full height?
    https://www.shutterlyfabulous.com/shutters/cafe-style-shutters/

    If so, I don't think you can do either of those since they supplied what you asked for.
    The description says you could buy an additional matching set fitted above your half shutters, but they would not be quite the same as full height shutters, you would have four 'halves'.

    Is that what you want?
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