Please help

domann

I saw a transaction I had not authorised from British Airways on my bank statement. I contacted my bank who refunded me and contacted B. A subsequently every flight I book is cancelled by B. A as fraud and the bank say the problem is with  B.A and B.A say the problem is with the bank. I am getting nowhere. I need to fly for my job, any advice? Thank you. 

ThumbRemote

It seems suspicious that you regularly use BA for flying, and that there was an unauthorised transaction from the very same company. Surely the odds of a fraudulent transaction being with a frequent flyer are miniscule. 

Are you entirely sure that it wasn't a valid transaction you'd forgotten about? You really need to get to the bottom of what happened. From BA's perspective, they may think you've cancelled and got a refund on a valid transaction, and have decided they'd rather not sell to you any more. 

Otherwise can't you just use a credit card rather than a debit card linked to your bank account?

Hoenir

Why didn't try and resolve the matter with BA direct. If they believe that you've committed fraud. Why would they wish to take the risk of having you as a customer ever again. 

IvanOpinion

Try a different credit card?

IvanOpinion

ThumbRemote said:

It seems suspicious that you regularly use BA for flying, and that there was an unauthorised transaction from the very same company. Surely the odds of a fraudulent transaction being with a frequent flyer are miniscule. 

It could be a fault in the BA systems rather than fraud. If the OP is a regular flyer then their card details will be on the BA system, maybe a few bytes zigged when they should have zagged resulting in a bug that added a charge to the wrong account.

born_again

domann said:

I saw a transaction I had not authorised from British Airways on my bank statement. I contacted my bank who refunded me and contacted B. A subsequently every flight I book is cancelled by B. A as fraud and the bank say the problem is with  B.A and B.A say the problem is with the bank. I am getting nowhere. I need to fly for my job, any advice? Thank you. 

What did you get refunded by bank?
Just the transaction or ALL BA ones?

If just one, then it's BA taking the action. Guess the basis it was a genuine transaction as far as they are concerned.

Bank can not cancel flights. 

Was it a small amount? Something that could relate to food or duty free purchased on a flight? As these can often take a long time to come through, if staff forget to connect terminal to transfer transaction to main system.

Okell

If you have to fly for your job, why doesn't your employer organise those work flights?

DullGreyGuy

domann said:

I saw a transaction I had not authorised from British Airways on my bank statement. I contacted my bank who refunded me and contacted B. A subsequently every flight I book is cancelled by B. A as fraud and the bank say the problem is with  B.A and B.A say the problem is with the bank. I am getting nowhere. I need to fly for my job, any advice? Thank you. 

What did BA say the charge was for before you contacted your bank? 

Since Covid it's become increasingly common for airlines to decide you are unwanted if you make what they consider false chargebacks until such time as you have repaid the moneys to them. 

It sounds like you jumped the gun and didnt speak to BA before accusing them of fraud.