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  • soolin
    soolin Posts: 74,076 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 3 June 2024 at 9:36AM
    soolin said:
    soolin said:
    soolin said:
    zackary71 said:
    I concur with soolin's comprehensive comments above. Reading about what's happened, I get the impression you have unrealistic expectations of eBay buying. If I'm buying, and something goes wrong, I would always approach the Seller in the first instance, rather than using the Negative Feedback route as a retaliatory weapon. Awhile back, I had two SNADs in 2 days from the same buyer. They'd low-balled offers at 40% of list price in the past, so I already had concerns.They made no attempt to resolve first via a message. On the first one they got to keep the item AND got a full refund. The second one came back to me and was in the exact same condition as the description. Full refund given, a £3.30 loss and the phrase 'once bitten, twice shy'. I reported the Buyer for abusing the returns policy and blocked them. 

    There will always be instances when Negative feedback is warranted. No offence meant however, but opening disputes, especially so many in under 6 months, suggests to me a less combative approach to eBay buying would reap benefits.
    What do you think my expectations should be when buying on ebay. All I ask for is a seller to list there items correctly.
    You can mitigate issues though, just remembering some of your threads you do have a slightly high expectation of your rights. Your car mats for instance, you can’t really expect to buy and return if you’ve got it wrong through no fault of the seller. Also  you do admit yourself in your OP that one of your warnings was deserved. 

    Leaving negative feedback without attempting to resolve for instance shows that for some reason you were unwilling to use the eBay buyer protection, that usually suggests that a buyer knows they can’t win a claim if they open one so leave a neg in retaliation instead. 
    With the car mats forget what I said about returning at the sellers expense and let me put it another way. When the seller listed the car mats they said they were removed from a 2023 car but will fit cars from 2017 so if I purchased the mats for my 2021 car and they didn't fit can I open a dispute for SNAD.
    I’m not sure that helps your argument as you had to change the scenario a few times to make your point that you were entitled to a free return .Obviously others may disagree, but I think you need to be clear when buying what you are buying , and not make assumptions or have unrealistic ideas about consumer rights. 

    Regardless of my views, you are in a fairly unique situation of having an abuse warning, they are very rare and eBay take a lot to hand them out, and it certainly won’t be because a seller made a silly complaint against you. You need to be extremely careful going forward , you can’t risk another warning as you will already be on eBay’s radar and another warning might see you banned. If buying avoid sellers using stock photos, look at feedback carefully and be very clear what you are buying. 
    Can you tell me what you mean by be very clear what you are buying and what should I be looking for when checking feedback.

    Since posting on here I've received two items that I ordered from two different sellers on ebay and one item is not new like the seller listed so I've contacted the seller on friday but I haven't received a reply yet so how long should I give a private seller to reply before opening a SNAD. After I messaged the seller I went on live chat and told them about the problem with the item I received and that I'm thinking of closing my account as I'm fed up of buying items and when they arrive they are nothing like the seller listed and they asked me if I wanted to report the seller and do I want to open a SNAD so I asked about getting another warning and they said I wouldn't so I told them I will give the seller time to reply and they said I had 4 days to make a claim.
    I would not believe a word that CS tell you, the 4 days to make a SNAD claim is nonsense. I would be extremely wary of opening another SNAD, and the fact that you have another item that is not as described suggests you really aren’t checking your sellers well enough. 
    Before buying anything on ebay what do you recommend I check because with the latest problem I checked the feedback as a seller and everything looked fine but it was from more than a year ago.

    Here's my latest problem.
    I bought a pair of trainers from a private seller that was listed new without box so I checked the sellers photos and the only thing I could see wrong with them was the soles was slightly dusty but when I received the trainers the soles on both trainers had ground in dirt and the insole were universal cut to size ones which wasn't mention in the listing.

    I've had another look at the sellers feedback and for feedback left for others it shows a listing for the same trainers I bought then it show Buyer Past 6 months.

    The seller still haven't messaged me so how long should I give them because i'm guessing he's checking there emails everyday just in case their other items sells


    Personally if virtually everything you are buying results in a case of some sort I would stop buying immediately. I suspect that another SNAD will see you lose buyer protection, and then possibly your account.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • MorningcoffeeIV
    MorningcoffeeIV Posts: 1,945 Forumite
    1,000 Posts First Anniversary Name Dropper
    edited 3 June 2024 at 9:36AM
    soolin said:
    soolin said:
    soolin said:
    zackary71 said:
    I concur with soolin's comprehensive comments above. Reading about what's happened, I get the impression you have unrealistic expectations of eBay buying. If I'm buying, and something goes wrong, I would always approach the Seller in the first instance, rather than using the Negative Feedback route as a retaliatory weapon. Awhile back, I had two SNADs in 2 days from the same buyer. They'd low-balled offers at 40% of list price in the past, so I already had concerns.They made no attempt to resolve first via a message. On the first one they got to keep the item AND got a full refund. The second one came back to me and was in the exact same condition as the description. Full refund given, a £3.30 loss and the phrase 'once bitten, twice shy'. I reported the Buyer for abusing the returns policy and blocked them. 

    There will always be instances when Negative feedback is warranted. No offence meant however, but opening disputes, especially so many in under 6 months, suggests to me a less combative approach to eBay buying would reap benefits.
    What do you think my expectations should be when buying on ebay. All I ask for is a seller to list there items correctly.
    You can mitigate issues though, just remembering some of your threads you do have a slightly high expectation of your rights. Your car mats for instance, you can’t really expect to buy and return if you’ve got it wrong through no fault of the seller. Also  you do admit yourself in your OP that one of your warnings was deserved. 

    Leaving negative feedback without attempting to resolve for instance shows that for some reason you were unwilling to use the eBay buyer protection, that usually suggests that a buyer knows they can’t win a claim if they open one so leave a neg in retaliation instead. 
    With the car mats forget what I said about returning at the sellers expense and let me put it another way. When the seller listed the car mats they said they were removed from a 2023 car but will fit cars from 2017 so if I purchased the mats for my 2021 car and they didn't fit can I open a dispute for SNAD.
    I’m not sure that helps your argument as you had to change the scenario a few times to make your point that you were entitled to a free return .Obviously others may disagree, but I think you need to be clear when buying what you are buying , and not make assumptions or have unrealistic ideas about consumer rights. 

    Regardless of my views, you are in a fairly unique situation of having an abuse warning, they are very rare and eBay take a lot to hand them out, and it certainly won’t be because a seller made a silly complaint against you. You need to be extremely careful going forward , you can’t risk another warning as you will already be on eBay’s radar and another warning might see you banned. If buying avoid sellers using stock photos, look at feedback carefully and be very clear what you are buying. 
    Can you tell me what you mean by be very clear what you are buying and what should I be looking for when checking feedback.

    Since posting on here I've received two items that I ordered from two different sellers on ebay and one item is not new like the seller listed so I've contacted the seller on friday but I haven't received a reply yet so how long should I give a private seller to reply before opening a SNAD. After I messaged the seller I went on live chat and told them about the problem with the item I received and that I'm thinking of closing my account as I'm fed up of buying items and when they arrive they are nothing like the seller listed and they asked me if I wanted to report the seller and do I want to open a SNAD so I asked about getting another warning and they said I wouldn't so I told them I will give the seller time to reply and they said I had 4 days to make a claim.
    I would not believe a word that CS tell you, the 4 days to make a SNAD claim is nonsense. I would be extremely wary of opening another SNAD, and the fact that you have another item that is not as described suggests you really aren’t checking your sellers well enough. 

    I then mentioned that the trainers I bought I think the seller sold them in the past as they left feedback for a buyer so I asked if they could tell me if there was a problem before and the buyer returned them. I then get a reply saying we don't understand what I mean.

    I can see their point.
  • soolin
    soolin Posts: 74,076 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 3 June 2024 at 9:36AM
    soolin said:
    soolin said:
    soolin said:
    zackary71 said:
    I concur with soolin's comprehensive comments above. Reading about what's happened, I get the impression you have unrealistic expectations of eBay buying. If I'm buying, and something goes wrong, I would always approach the Seller in the first instance, rather than using the Negative Feedback route as a retaliatory weapon. Awhile back, I had two SNADs in 2 days from the same buyer. They'd low-balled offers at 40% of list price in the past, so I already had concerns.They made no attempt to resolve first via a message. On the first one they got to keep the item AND got a full refund. The second one came back to me and was in the exact same condition as the description. Full refund given, a £3.30 loss and the phrase 'once bitten, twice shy'. I reported the Buyer for abusing the returns policy and blocked them. 

    There will always be instances when Negative feedback is warranted. No offence meant however, but opening disputes, especially so many in under 6 months, suggests to me a less combative approach to eBay buying would reap benefits.
    What do you think my expectations should be when buying on ebay. All I ask for is a seller to list there items correctly.
    You can mitigate issues though, just remembering some of your threads you do have a slightly high expectation of your rights. Your car mats for instance, you can’t really expect to buy and return if you’ve got it wrong through no fault of the seller. Also  you do admit yourself in your OP that one of your warnings was deserved. 

    Leaving negative feedback without attempting to resolve for instance shows that for some reason you were unwilling to use the eBay buyer protection, that usually suggests that a buyer knows they can’t win a claim if they open one so leave a neg in retaliation instead. 
    With the car mats forget what I said about returning at the sellers expense and let me put it another way. When the seller listed the car mats they said they were removed from a 2023 car but will fit cars from 2017 so if I purchased the mats for my 2021 car and they didn't fit can I open a dispute for SNAD.
    I’m not sure that helps your argument as you had to change the scenario a few times to make your point that you were entitled to a free return .Obviously others may disagree, but I think you need to be clear when buying what you are buying , and not make assumptions or have unrealistic ideas about consumer rights. 

    Regardless of my views, you are in a fairly unique situation of having an abuse warning, they are very rare and eBay take a lot to hand them out, and it certainly won’t be because a seller made a silly complaint against you. You need to be extremely careful going forward , you can’t risk another warning as you will already be on eBay’s radar and another warning might see you banned. If buying avoid sellers using stock photos, look at feedback carefully and be very clear what you are buying. 
    Can you tell me what you mean by be very clear what you are buying and what should I be looking for when checking feedback.

    Since posting on here I've received two items that I ordered from two different sellers on ebay and one item is not new like the seller listed so I've contacted the seller on friday but I haven't received a reply yet so how long should I give a private seller to reply before opening a SNAD. After I messaged the seller I went on live chat and told them about the problem with the item I received and that I'm thinking of closing my account as I'm fed up of buying items and when they arrive they are nothing like the seller listed and they asked me if I wanted to report the seller and do I want to open a SNAD so I asked about getting another warning and they said I wouldn't so I told them I will give the seller time to reply and they said I had 4 days to make a claim.
    I would not believe a word that CS tell you, the 4 days to make a SNAD claim is nonsense. I would be extremely wary of opening another SNAD, and the fact that you have another item that is not as described suggests you really aren’t checking your sellers well enough. 
    You said I would be extremely wary of opening another SNAD so what would you recommend I do. I went on live chat today and asked how long I give the seller to reply to the message I sent and they didn't give me a answer so asked what would happen If I opened a SNAD and they said they trust me as a buyer so I won't get a warning. I then mentioned that the trainers I bought I think the seller sold them in the past as they left feedback for a buyer so I asked if they could tell me if there was a problem before and the buyer returned them. I then get a reply saying we don't understand what I mean.
    I don't wish to be rude, but I don't quite understand the bit about the trainers? Are these the trainers with the bumpy sole you mention here?

    Can i return safety shoes after wearing them for 4 days — MoneySavingExpert Forum
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Kim_13
    Kim_13 Posts: 3,404 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Photogenic
    edited 3 June 2024 at 9:36AM
    soolin said:
    soolin said:
    soolin said:
    zackary71 said:
    I concur with soolin's comprehensive comments above. Reading about what's happened, I get the impression you have unrealistic expectations of eBay buying. If I'm buying, and something goes wrong, I would always approach the Seller in the first instance, rather than using the Negative Feedback route as a retaliatory weapon. Awhile back, I had two SNADs in 2 days from the same buyer. They'd low-balled offers at 40% of list price in the past, so I already had concerns.They made no attempt to resolve first via a message. On the first one they got to keep the item AND got a full refund. The second one came back to me and was in the exact same condition as the description. Full refund given, a £3.30 loss and the phrase 'once bitten, twice shy'. I reported the Buyer for abusing the returns policy and blocked them. 

    There will always be instances when Negative feedback is warranted. No offence meant however, but opening disputes, especially so many in under 6 months, suggests to me a less combative approach to eBay buying would reap benefits.
    What do you think my expectations should be when buying on ebay. All I ask for is a seller to list there items correctly.
    You can mitigate issues though, just remembering some of your threads you do have a slightly high expectation of your rights. Your car mats for instance, you can’t really expect to buy and return if you’ve got it wrong through no fault of the seller. Also  you do admit yourself in your OP that one of your warnings was deserved. 

    Leaving negative feedback without attempting to resolve for instance shows that for some reason you were unwilling to use the eBay buyer protection, that usually suggests that a buyer knows they can’t win a claim if they open one so leave a neg in retaliation instead. 
    With the car mats forget what I said about returning at the sellers expense and let me put it another way. When the seller listed the car mats they said they were removed from a 2023 car but will fit cars from 2017 so if I purchased the mats for my 2021 car and they didn't fit can I open a dispute for SNAD.
    I’m not sure that helps your argument as you had to change the scenario a few times to make your point that you were entitled to a free return .Obviously others may disagree, but I think you need to be clear when buying what you are buying , and not make assumptions or have unrealistic ideas about consumer rights. 

    Regardless of my views, you are in a fairly unique situation of having an abuse warning, they are very rare and eBay take a lot to hand them out, and it certainly won’t be because a seller made a silly complaint against you. You need to be extremely careful going forward , you can’t risk another warning as you will already be on eBay’s radar and another warning might see you banned. If buying avoid sellers using stock photos, look at feedback carefully and be very clear what you are buying. 
    Can you tell me what you mean by be very clear what you are buying and what should I be looking for when checking feedback.

    Since posting on here I've received two items that I ordered from two different sellers on ebay and one item is not new like the seller listed so I've contacted the seller on friday but I haven't received a reply yet so how long should I give a private seller to reply before opening a SNAD. After I messaged the seller I went on live chat and told them about the problem with the item I received and that I'm thinking of closing my account as I'm fed up of buying items and when they arrive they are nothing like the seller listed and they asked me if I wanted to report the seller and do I want to open a SNAD so I asked about getting another warning and they said I wouldn't so I told them I will give the seller time to reply and they said I had 4 days to make a claim.
    I would not believe a word that CS tell you, the 4 days to make a SNAD claim is nonsense. I would be extremely wary of opening another SNAD, and the fact that you have another item that is not as described suggests you really aren’t checking your sellers well enough. 

    I then mentioned that the trainers I bought I think the seller sold them in the past as they left feedback for a buyer so I asked if they could tell me if there was a problem before and the buyer returned them. I then get a reply saying we don't understand what I mean.

    I can see their point.
    On second reading it seems to me that the seller has left feedback for a buyer in the past, concerning the same item. OP therefore wants to know if that buyer had a problem with the trainers and returned them, as if that were the case it would be useful evidence given they are on shaky ground with eBay. Photos of the trainers with the ground in dirt and replaced insoles would show are were not in new condition, but of course some buyers do damage items and raise SNADs so as to get a free return when really they don’t like the correctly described item/it doesn’t fit. I can understand the OP being concerned about doing anything given the warning they’ve had, but even if eBay understood what you were asking them, I imagine they’d tell you that details of other people’s transactions are confidential - when you leave feedback, your username is redacted and there’s no option that I know of to prevent that.

    What would I do? The more expensive the item, the more weight I put on feedback and would want to see the detail (I believe that means last 90 days.) If something is slightly off, let it go - SNAD is significantly not as described. Before opening a case, look at the listing again and be honest about whether it merits one if the seller does not respond or if instead you have made a mistake. 

    SNAD/INRs really are the nuclear options, I’ve only ever had to open one of each if I recall. I’ve had other issues in 13.5 years, but I’ve done nothing if on reflection, the mistake was mine (showing the description and item to someone else can help) and most sellers are responsive to genuine issues, whether that be a non-arrival or a faulty product. What’s your feedback like? If you check your feedback left for others, does it show that sellers have had feedback deleted? If a seller suspects that you might have lost buyer protection, they’re more likely to do nothing to resolve the issue as the threat of a case isn’t there.
  • soolin
    soolin Posts: 74,076 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 3 June 2024 at 9:36AM
    soolin said:
    soolin said:
    soolin said:
    soolin said:
    zackary71 said:
    I concur with soolin's comprehensive comments above. Reading about what's happened, I get the impression you have unrealistic expectations of eBay buying. If I'm buying, and something goes wrong, I would always approach the Seller in the first instance, rather than using the Negative Feedback route as a retaliatory weapon. Awhile back, I had two SNADs in 2 days from the same buyer. They'd low-balled offers at 40% of list price in the past, so I already had concerns.They made no attempt to resolve first via a message. On the first one they got to keep the item AND got a full refund. The second one came back to me and was in the exact same condition as the description. Full refund given, a £3.30 loss and the phrase 'once bitten, twice shy'. I reported the Buyer for abusing the returns policy and blocked them. 

    There will always be instances when Negative feedback is warranted. No offence meant however, but opening disputes, especially so many in under 6 months, suggests to me a less combative approach to eBay buying would reap benefits.
    What do you think my expectations should be when buying on ebay. All I ask for is a seller to list there items correctly.
    You can mitigate issues though, just remembering some of your threads you do have a slightly high expectation of your rights. Your car mats for instance, you can’t really expect to buy and return if you’ve got it wrong through no fault of the seller. Also  you do admit yourself in your OP that one of your warnings was deserved. 

    Leaving negative feedback without attempting to resolve for instance shows that for some reason you were unwilling to use the eBay buyer protection, that usually suggests that a buyer knows they can’t win a claim if they open one so leave a neg in retaliation instead. 
    With the car mats forget what I said about returning at the sellers expense and let me put it another way. When the seller listed the car mats they said they were removed from a 2023 car but will fit cars from 2017 so if I purchased the mats for my 2021 car and they didn't fit can I open a dispute for SNAD.
    I’m not sure that helps your argument as you had to change the scenario a few times to make your point that you were entitled to a free return .Obviously others may disagree, but I think you need to be clear when buying what you are buying , and not make assumptions or have unrealistic ideas about consumer rights. 

    Regardless of my views, you are in a fairly unique situation of having an abuse warning, they are very rare and eBay take a lot to hand them out, and it certainly won’t be because a seller made a silly complaint against you. You need to be extremely careful going forward , you can’t risk another warning as you will already be on eBay’s radar and another warning might see you banned. If buying avoid sellers using stock photos, look at feedback carefully and be very clear what you are buying. 
    Can you tell me what you mean by be very clear what you are buying and what should I be looking for when checking feedback.

    Since posting on here I've received two items that I ordered from two different sellers on ebay and one item is not new like the seller listed so I've contacted the seller on friday but I haven't received a reply yet so how long should I give a private seller to reply before opening a SNAD. After I messaged the seller I went on live chat and told them about the problem with the item I received and that I'm thinking of closing my account as I'm fed up of buying items and when they arrive they are nothing like the seller listed and they asked me if I wanted to report the seller and do I want to open a SNAD so I asked about getting another warning and they said I wouldn't so I told them I will give the seller time to reply and they said I had 4 days to make a claim.
    I would not believe a word that CS tell you, the 4 days to make a SNAD claim is nonsense. I would be extremely wary of opening another SNAD, and the fact that you have another item that is not as described suggests you really aren’t checking your sellers well enough. 
    You said I would be extremely wary of opening another SNAD so what would you recommend I do. I went on live chat today and asked how long I give the seller to reply to the message I sent and they didn't give me a answer so asked what would happen If I opened a SNAD and they said they trust me as a buyer so I won't get a warning. I then mentioned that the trainers I bought I think the seller sold them in the past as they left feedback for a buyer so I asked if they could tell me if there was a problem before and the buyer returned them. I then get a reply saying we don't understand what I mean.
    I don't wish to be rude, but I don't quite understand the bit about the trainers? Are these the trainers with the bumpy sole you mention here?

    Can i return safety shoes after wearing them for 4 days — MoneySavingExpert Forum
    soolin said:
    soolin said:
    soolin said:
    soolin said:
    zackary71 said:
    I concur with soolin's comprehensive comments above. Reading about what's happened, I get the impression you have unrealistic expectations of eBay buying. If I'm buying, and something goes wrong, I would always approach the Seller in the first instance, rather than using the Negative Feedback route as a retaliatory weapon. Awhile back, I had two SNADs in 2 days from the same buyer. They'd low-balled offers at 40% of list price in the past, so I already had concerns.They made no attempt to resolve first via a message. On the first one they got to keep the item AND got a full refund. The second one came back to me and was in the exact same condition as the description. Full refund given, a £3.30 loss and the phrase 'once bitten, twice shy'. I reported the Buyer for abusing the returns policy and blocked them. 

    There will always be instances when Negative feedback is warranted. No offence meant however, but opening disputes, especially so many in under 6 months, suggests to me a less combative approach to eBay buying would reap benefits.
    What do you think my expectations should be when buying on ebay. All I ask for is a seller to list there items correctly.
    You can mitigate issues though, just remembering some of your threads you do have a slightly high expectation of your rights. Your car mats for instance, you can’t really expect to buy and return if you’ve got it wrong through no fault of the seller. Also  you do admit yourself in your OP that one of your warnings was deserved. 

    Leaving negative feedback without attempting to resolve for instance shows that for some reason you were unwilling to use the eBay buyer protection, that usually suggests that a buyer knows they can’t win a claim if they open one so leave a neg in retaliation instead. 
    With the car mats forget what I said about returning at the sellers expense and let me put it another way. When the seller listed the car mats they said they were removed from a 2023 car but will fit cars from 2017 so if I purchased the mats for my 2021 car and they didn't fit can I open a dispute for SNAD.
    I’m not sure that helps your argument as you had to change the scenario a few times to make your point that you were entitled to a free return .Obviously others may disagree, but I think you need to be clear when buying what you are buying , and not make assumptions or have unrealistic ideas about consumer rights. 

    Regardless of my views, you are in a fairly unique situation of having an abuse warning, they are very rare and eBay take a lot to hand them out, and it certainly won’t be because a seller made a silly complaint against you. You need to be extremely careful going forward , you can’t risk another warning as you will already be on eBay’s radar and another warning might see you banned. If buying avoid sellers using stock photos, look at feedback carefully and be very clear what you are buying. 
    Can you tell me what you mean by be very clear what you are buying and what should I be looking for when checking feedback.

    Since posting on here I've received two items that I ordered from two different sellers on ebay and one item is not new like the seller listed so I've contacted the seller on friday but I haven't received a reply yet so how long should I give a private seller to reply before opening a SNAD. After I messaged the seller I went on live chat and told them about the problem with the item I received and that I'm thinking of closing my account as I'm fed up of buying items and when they arrive they are nothing like the seller listed and they asked me if I wanted to report the seller and do I want to open a SNAD so I asked about getting another warning and they said I wouldn't so I told them I will give the seller time to reply and they said I had 4 days to make a claim.
    I would not believe a word that CS tell you, the 4 days to make a SNAD claim is nonsense. I would be extremely wary of opening another SNAD, and the fact that you have another item that is not as described suggests you really aren’t checking your sellers well enough. 
    You said I would be extremely wary of opening another SNAD so what would you recommend I do. I went on live chat today and asked how long I give the seller to reply to the message I sent and they didn't give me a answer so asked what would happen If I opened a SNAD and they said they trust me as a buyer so I won't get a warning. I then mentioned that the trainers I bought I think the seller sold them in the past as they left feedback for a buyer so I asked if they could tell me if there was a problem before and the buyer returned them. I then get a reply saying we don't understand what I mean.
    I don't wish to be rude, but I don't quite understand the bit about the trainers? Are these the trainers with the bumpy sole you mention here?

    Can i return safety shoes after wearing them for 4 days — MoneySavingExpert Forum
    No that post was for the work safety trainers that I bought from toolstation. I bought new trainers on ebay and when they arrived the soles have ground in dirt and the original insole have been removed and replaced with universal cut to size ones. I've messaged the seller on friday about the problem but they haven't replied.
    Your only choice is to open an SNAD and risk getting a buyer restriction on your account or keeping them. I agree with the earlier response though, check the original listing carefully, are they showing the actual trainers you received - are you being entirely honest with yourself that none of this wear can be seen in the photos- or there is anything strange about the seller. I can only echo that you are being spectacularly unlucky if an otherwise good seller with no issues is sending you, and only you, completely wrong goods (used instead of new) .

    I would further venture to suggest that perhaps you need to reconsider buying on ebay - like Kim_13 says I'm sure we have all had to open an SNAD, but this should be very rare - and it should never end up in an abusive situation. My very last one was from a fairly high turnover business seller - an item for my husband last year, sold as used but working, arrived having been dissembled and missing key parts. I emailed seller who apologised, said he had mistakenly  used sell similar and then totally forgot to alter the photos and description, and it was listed before he realised. He further apologised that the one I thought I was buying had been previously sold, sent me a pre paid label through ebay and accepted the return. he left me positive feedback apologising for his error, and I left him positive feedback saying there had been an issue but seller dealt with it promptly and efficiently. I buy several things a week so that return stands out as being a very rare occurrence. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • soolin
    soolin Posts: 74,076 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 3 June 2024 at 9:36AM
    Miser1964 said:
    Can the OP post their Ebay account name so I can block them to ensure they won't be disappointed by anything I sell?
    So are you listing things as new when they are used?. If a seller listed an item as new I expect it to be new and not used.  
    If any of us on here where routinely misrepresenting our items then we wouldn't last as sellers- let alone gather good feedback.. That's what is so difficult with your scenario, you say you check the sellers out- yet you routinely have issues- so many that you now have a warning There is a mis match between most people's experience on ebay- and yours. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • GDB2222
    GDB2222 Posts: 26,174 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 6 March 2024 at 8:59PM
    Sorry, but you got £350 worth of car parts free because you complained? I am beginning to think that I should complain more!
    No reliance should be placed on the above! Absolutely none, do you hear?
  • soolin
    soolin Posts: 74,076 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 3 June 2024 at 9:36AM
    soolin said:
    Miser1964 said:
    Can the OP post their Ebay account name so I can block them to ensure they won't be disappointed by anything I sell?
    So are you listing things as new when they are used?. If a seller listed an item as new I expect it to be new and not used.  
    If any of us on here where routinely misrepresenting our items then we wouldn't last as sellers- let alone gather good feedback.. That's what is so difficult with your scenario, you say you check the sellers out- yet you routinely have issues- so many that you now have a warning There is a mis match between most people's experience on ebay- and yours. 
    I've been on ebay for a good few years like yourself and I've seen sellers that don't care what they sell and have hundreds of negatives but ebay haven't done anything about them
    Surely though no buyer would be buying from a seller who had so many negs ? That’s what I meant about being careful who you buy from. 
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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