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[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:zackary71 said:I concur with soolin's comprehensive comments above. Reading about what's happened, I get the impression you have unrealistic expectations of eBay buying. If I'm buying, and something goes wrong, I would always approach the Seller in the first instance, rather than using the Negative Feedback route as a retaliatory weapon. Awhile back, I had two SNADs in 2 days from the same buyer. They'd low-balled offers at 40% of list price in the past, so I already had concerns.They made no attempt to resolve first via a message. On the first one they got to keep the item AND got a full refund. The second one came back to me and was in the exact same condition as the description. Full refund given, a £3.30 loss and the phrase 'once bitten, twice shy'. I reported the Buyer for abusing the returns policy and blocked them.
There will always be instances when Negative feedback is warranted. No offence meant however, but opening disputes, especially so many in under 6 months, suggests to me a less combative approach to eBay buying would reap benefits.Leaving negative feedback without attempting to resolve for instance shows that for some reason you were unwilling to use the eBay buyer protection, that usually suggests that a buyer knows they can’t win a claim if they open one so leave a neg in retaliation instead.Regardless of my views, you are in a fairly unique situation of having an abuse warning, they are very rare and eBay take a lot to hand them out, and it certainly won’t be because a seller made a silly complaint against you. You need to be extremely careful going forward , you can’t risk another warning as you will already be on eBay’s radar and another warning might see you banned. If buying avoid sellers using stock photos, look at feedback carefully and be very clear what you are buying.
Since posting on here I've received two items that I ordered from two different sellers on ebay and one item is not new like the seller listed so I've contacted the seller on friday but I haven't received a reply yet so how long should I give a private seller to reply before opening a SNAD. After I messaged the seller I went on live chat and told them about the problem with the item I received and that I'm thinking of closing my account as I'm fed up of buying items and when they arrive they are nothing like the seller listed and they asked me if I wanted to report the seller and do I want to open a SNAD so I asked about getting another warning and they said I wouldn't so I told them I will give the seller time to reply and they said I had 4 days to make a claim.
Here's my latest problem.
I bought a pair of trainers from a private seller that was listed new without box so I checked the sellers photos and the only thing I could see wrong with them was the soles was slightly dusty but when I received the trainers the soles on both trainers had ground in dirt and the insole were universal cut to size ones which wasn't mention in the listing.
I've had another look at the sellers feedback and for feedback left for others it shows a listing for the same trainers I bought then it show Buyer Past 6 months.
The seller still haven't messaged me so how long should I give them because i'm guessing he's checking there emails everyday just in case their other items sellsI’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.1 -
[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:zackary71 said:I concur with soolin's comprehensive comments above. Reading about what's happened, I get the impression you have unrealistic expectations of eBay buying. If I'm buying, and something goes wrong, I would always approach the Seller in the first instance, rather than using the Negative Feedback route as a retaliatory weapon. Awhile back, I had two SNADs in 2 days from the same buyer. They'd low-balled offers at 40% of list price in the past, so I already had concerns.They made no attempt to resolve first via a message. On the first one they got to keep the item AND got a full refund. The second one came back to me and was in the exact same condition as the description. Full refund given, a £3.30 loss and the phrase 'once bitten, twice shy'. I reported the Buyer for abusing the returns policy and blocked them.
There will always be instances when Negative feedback is warranted. No offence meant however, but opening disputes, especially so many in under 6 months, suggests to me a less combative approach to eBay buying would reap benefits.Leaving negative feedback without attempting to resolve for instance shows that for some reason you were unwilling to use the eBay buyer protection, that usually suggests that a buyer knows they can’t win a claim if they open one so leave a neg in retaliation instead.Regardless of my views, you are in a fairly unique situation of having an abuse warning, they are very rare and eBay take a lot to hand them out, and it certainly won’t be because a seller made a silly complaint against you. You need to be extremely careful going forward , you can’t risk another warning as you will already be on eBay’s radar and another warning might see you banned. If buying avoid sellers using stock photos, look at feedback carefully and be very clear what you are buying.
Since posting on here I've received two items that I ordered from two different sellers on ebay and one item is not new like the seller listed so I've contacted the seller on friday but I haven't received a reply yet so how long should I give a private seller to reply before opening a SNAD. After I messaged the seller I went on live chat and told them about the problem with the item I received and that I'm thinking of closing my account as I'm fed up of buying items and when they arrive they are nothing like the seller listed and they asked me if I wanted to report the seller and do I want to open a SNAD so I asked about getting another warning and they said I wouldn't so I told them I will give the seller time to reply and they said I had 4 days to make a claim.
I then mentioned that the trainers I bought I think the seller sold them in the past as they left feedback for a buyer so I asked if they could tell me if there was a problem before and the buyer returned them. I then get a reply saying we don't understand what I mean.
I can see their point.
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[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:zackary71 said:I concur with soolin's comprehensive comments above. Reading about what's happened, I get the impression you have unrealistic expectations of eBay buying. If I'm buying, and something goes wrong, I would always approach the Seller in the first instance, rather than using the Negative Feedback route as a retaliatory weapon. Awhile back, I had two SNADs in 2 days from the same buyer. They'd low-balled offers at 40% of list price in the past, so I already had concerns.They made no attempt to resolve first via a message. On the first one they got to keep the item AND got a full refund. The second one came back to me and was in the exact same condition as the description. Full refund given, a £3.30 loss and the phrase 'once bitten, twice shy'. I reported the Buyer for abusing the returns policy and blocked them.
There will always be instances when Negative feedback is warranted. No offence meant however, but opening disputes, especially so many in under 6 months, suggests to me a less combative approach to eBay buying would reap benefits.Leaving negative feedback without attempting to resolve for instance shows that for some reason you were unwilling to use the eBay buyer protection, that usually suggests that a buyer knows they can’t win a claim if they open one so leave a neg in retaliation instead.Regardless of my views, you are in a fairly unique situation of having an abuse warning, they are very rare and eBay take a lot to hand them out, and it certainly won’t be because a seller made a silly complaint against you. You need to be extremely careful going forward , you can’t risk another warning as you will already be on eBay’s radar and another warning might see you banned. If buying avoid sellers using stock photos, look at feedback carefully and be very clear what you are buying.
Since posting on here I've received two items that I ordered from two different sellers on ebay and one item is not new like the seller listed so I've contacted the seller on friday but I haven't received a reply yet so how long should I give a private seller to reply before opening a SNAD. After I messaged the seller I went on live chat and told them about the problem with the item I received and that I'm thinking of closing my account as I'm fed up of buying items and when they arrive they are nothing like the seller listed and they asked me if I wanted to report the seller and do I want to open a SNAD so I asked about getting another warning and they said I wouldn't so I told them I will give the seller time to reply and they said I had 4 days to make a claim.
Can i return safety shoes after wearing them for 4 days — MoneySavingExpert Forum
I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.1 -
MorningcoffeeIV said:[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:zackary71 said:I concur with soolin's comprehensive comments above. Reading about what's happened, I get the impression you have unrealistic expectations of eBay buying. If I'm buying, and something goes wrong, I would always approach the Seller in the first instance, rather than using the Negative Feedback route as a retaliatory weapon. Awhile back, I had two SNADs in 2 days from the same buyer. They'd low-balled offers at 40% of list price in the past, so I already had concerns.They made no attempt to resolve first via a message. On the first one they got to keep the item AND got a full refund. The second one came back to me and was in the exact same condition as the description. Full refund given, a £3.30 loss and the phrase 'once bitten, twice shy'. I reported the Buyer for abusing the returns policy and blocked them.
There will always be instances when Negative feedback is warranted. No offence meant however, but opening disputes, especially so many in under 6 months, suggests to me a less combative approach to eBay buying would reap benefits.Leaving negative feedback without attempting to resolve for instance shows that for some reason you were unwilling to use the eBay buyer protection, that usually suggests that a buyer knows they can’t win a claim if they open one so leave a neg in retaliation instead.Regardless of my views, you are in a fairly unique situation of having an abuse warning, they are very rare and eBay take a lot to hand them out, and it certainly won’t be because a seller made a silly complaint against you. You need to be extremely careful going forward , you can’t risk another warning as you will already be on eBay’s radar and another warning might see you banned. If buying avoid sellers using stock photos, look at feedback carefully and be very clear what you are buying.
Since posting on here I've received two items that I ordered from two different sellers on ebay and one item is not new like the seller listed so I've contacted the seller on friday but I haven't received a reply yet so how long should I give a private seller to reply before opening a SNAD. After I messaged the seller I went on live chat and told them about the problem with the item I received and that I'm thinking of closing my account as I'm fed up of buying items and when they arrive they are nothing like the seller listed and they asked me if I wanted to report the seller and do I want to open a SNAD so I asked about getting another warning and they said I wouldn't so I told them I will give the seller time to reply and they said I had 4 days to make a claim.
I then mentioned that the trainers I bought I think the seller sold them in the past as they left feedback for a buyer so I asked if they could tell me if there was a problem before and the buyer returned them. I then get a reply saying we don't understand what I mean.
I can see their point.
What would I do? The more expensive the item, the more weight I put on feedback and would want to see the detail (I believe that means last 90 days.) If something is slightly off, let it go - SNAD is significantly not as described. Before opening a case, look at the listing again and be honest about whether it merits one if the seller does not respond or if instead you have made a mistake.SNAD/INRs really are the nuclear options, I’ve only ever had to open one of each if I recall. I’ve had other issues in 13.5 years, but I’ve done nothing if on reflection, the mistake was mine (showing the description and item to someone else can help) and most sellers are responsive to genuine issues, whether that be a non-arrival or a faulty product. What’s your feedback like? If you check your feedback left for others, does it show that sellers have had feedback deleted? If a seller suspects that you might have lost buyer protection, they’re more likely to do nothing to resolve the issue as the threat of a case isn’t there.0 -
[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:zackary71 said:I concur with soolin's comprehensive comments above. Reading about what's happened, I get the impression you have unrealistic expectations of eBay buying. If I'm buying, and something goes wrong, I would always approach the Seller in the first instance, rather than using the Negative Feedback route as a retaliatory weapon. Awhile back, I had two SNADs in 2 days from the same buyer. They'd low-balled offers at 40% of list price in the past, so I already had concerns.They made no attempt to resolve first via a message. On the first one they got to keep the item AND got a full refund. The second one came back to me and was in the exact same condition as the description. Full refund given, a £3.30 loss and the phrase 'once bitten, twice shy'. I reported the Buyer for abusing the returns policy and blocked them.
There will always be instances when Negative feedback is warranted. No offence meant however, but opening disputes, especially so many in under 6 months, suggests to me a less combative approach to eBay buying would reap benefits.Leaving negative feedback without attempting to resolve for instance shows that for some reason you were unwilling to use the eBay buyer protection, that usually suggests that a buyer knows they can’t win a claim if they open one so leave a neg in retaliation instead.Regardless of my views, you are in a fairly unique situation of having an abuse warning, they are very rare and eBay take a lot to hand them out, and it certainly won’t be because a seller made a silly complaint against you. You need to be extremely careful going forward , you can’t risk another warning as you will already be on eBay’s radar and another warning might see you banned. If buying avoid sellers using stock photos, look at feedback carefully and be very clear what you are buying.
Since posting on here I've received two items that I ordered from two different sellers on ebay and one item is not new like the seller listed so I've contacted the seller on friday but I haven't received a reply yet so how long should I give a private seller to reply before opening a SNAD. After I messaged the seller I went on live chat and told them about the problem with the item I received and that I'm thinking of closing my account as I'm fed up of buying items and when they arrive they are nothing like the seller listed and they asked me if I wanted to report the seller and do I want to open a SNAD so I asked about getting another warning and they said I wouldn't so I told them I will give the seller time to reply and they said I had 4 days to make a claim.
Can i return safety shoes after wearing them for 4 days — MoneySavingExpert Forumsoolin said:[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:soolin said:[Deleted User] said:zackary71 said:I concur with soolin's comprehensive comments above. Reading about what's happened, I get the impression you have unrealistic expectations of eBay buying. If I'm buying, and something goes wrong, I would always approach the Seller in the first instance, rather than using the Negative Feedback route as a retaliatory weapon. Awhile back, I had two SNADs in 2 days from the same buyer. They'd low-balled offers at 40% of list price in the past, so I already had concerns.They made no attempt to resolve first via a message. On the first one they got to keep the item AND got a full refund. The second one came back to me and was in the exact same condition as the description. Full refund given, a £3.30 loss and the phrase 'once bitten, twice shy'. I reported the Buyer for abusing the returns policy and blocked them.
There will always be instances when Negative feedback is warranted. No offence meant however, but opening disputes, especially so many in under 6 months, suggests to me a less combative approach to eBay buying would reap benefits.Leaving negative feedback without attempting to resolve for instance shows that for some reason you were unwilling to use the eBay buyer protection, that usually suggests that a buyer knows they can’t win a claim if they open one so leave a neg in retaliation instead.Regardless of my views, you are in a fairly unique situation of having an abuse warning, they are very rare and eBay take a lot to hand them out, and it certainly won’t be because a seller made a silly complaint against you. You need to be extremely careful going forward , you can’t risk another warning as you will already be on eBay’s radar and another warning might see you banned. If buying avoid sellers using stock photos, look at feedback carefully and be very clear what you are buying.
Since posting on here I've received two items that I ordered from two different sellers on ebay and one item is not new like the seller listed so I've contacted the seller on friday but I haven't received a reply yet so how long should I give a private seller to reply before opening a SNAD. After I messaged the seller I went on live chat and told them about the problem with the item I received and that I'm thinking of closing my account as I'm fed up of buying items and when they arrive they are nothing like the seller listed and they asked me if I wanted to report the seller and do I want to open a SNAD so I asked about getting another warning and they said I wouldn't so I told them I will give the seller time to reply and they said I had 4 days to make a claim.
Can i return safety shoes after wearing them for 4 days — MoneySavingExpert Forum
I would further venture to suggest that perhaps you need to reconsider buying on ebay - like Kim_13 says I'm sure we have all had to open an SNAD, but this should be very rare - and it should never end up in an abusive situation. My very last one was from a fairly high turnover business seller - an item for my husband last year, sold as used but working, arrived having been dissembled and missing key parts. I emailed seller who apologised, said he had mistakenly used sell similar and then totally forgot to alter the photos and description, and it was listed before he realised. He further apologised that the one I thought I was buying had been previously sold, sent me a pre paid label through ebay and accepted the return. he left me positive feedback apologising for his error, and I left him positive feedback saying there had been an issue but seller dealt with it promptly and efficiently. I buy several things a week so that return stands out as being a very rare occurrence.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.2 -
Can the OP post their Ebay account name so I can block them to ensure they won't be disappointed by anything I sell?7
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[Deleted User] said:Miser1964 said:Can the OP post their Ebay account name so I can block them to ensure they won't be disappointed by anything I sell?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.3
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Sorry, but you got £350 worth of car parts free because you complained? I am beginning to think that I should complain more!No reliance should be placed on the above! Absolutely none, do you hear?0
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[Deleted User] said:soolin said:[Deleted User] said:Miser1964 said:Can the OP post their Ebay account name so I can block them to ensure they won't be disappointed by anything I sell?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.2
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