Payment before receiving goods or service?

rick802

I ordered a structural engineers report and paid 50% of the balance as deposit.

The company now wants the remaining balance before sending me the report.

I asked about revisions and they said they are happy to make small revisions after the payment as been made and report received by myself.

I feel uncomfortable doing this, as the report could be wrong.

How do i tell the company that Iif the report is wrong, I will charge them for putting it right.

 Thanks everyone, 
Richard 

Aylesbury_Duck

rick802 said:

I ordered a structural engineers report and paid 50% of the balance as deposit.

The company now wants the remaining balance before sending me the report.

I asked about revisions and they said they are happy to make small revisions after the payment as been made and report received by myself.

I feel uncomfortable doing this, as the report could be wrong.

How do i tell the company that Iif the report is wrong, I will charge them for putting it right.

 Thanks everyone, 
Richard 

Dear Sir/Madam

If there are significant revisions required, I will charge you for putting them right.

Yours faithfully

Richard.

However, I don't follow your reasoning.  Why would you charge them for correcting errors?  They should correct their own errors free of charge.  What sort of errors do you envisage?  Was the 50%/50% payment structure agreed at the start?

You may feel uncomfortable paying for the report, but I suspect they feel uncomfortable sending you the complete report knowing that you could then renege on paying the balance.  Common sense should prevail here.  Pay them for the report you asked for, get them to correct any errors you find, job done.  If you have serious concerns about the report once you receive it, you have consumer laws to protect you.

DullGreyGuy

How would you charge them? For what? Was that part of your original discussion when you commissioned the report?


Some things you pay up front, some things you pay in arrears... try telling Amazon you'll pay them £2,000 for a TV but only after you've received it, set it up and confirmed your happy with it and see how quickly the TV turns up. 


An engineers report shouldn't require "corrections", I am assuming you aren't a structural engineer to be able to state their expert judgement/calculations are incorrect. You may ask for tweaks etc but they should be fairly deminimuous. You should have agreed the straw man of what will be in the report before starting on the process as if you want a whole new section added after getting the report that'd be a change of scope and it would be you that is charged for it. 

PHK

How will you know if there are errors? You aren't a structural engineer (or you wouldn't need to find one)?

I find this a little bit odd. As though you are expecting to ask them to change something (based on what?)