British Gas Smart Meter - Supply Chain Shortage

Swanage63

I had a Smart Meter fitted in January 2024 and it has never worked. 

I have made hours of telephone calls to British Gas since January 2024 and today 28th February 2024 they confirm that I probably have a faulty "In-house Display" and due to their Supply Chain Shortage of replacement units, the earliest they can replace it will be 2 months. This is the first time that they have admitted this. Previously they continually told me unplug it for 7 days and it will fix itself. I have been promised a number of call-backs from supervisor but they never happen. 

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MattMattMattUK

Swanage63 said:

I had a Smart Meter fitted in January 2024 and it has never worked. 

I have made hours of telephone calls to British Gas since January 2024 and today 28th February 2024 they confirm that I probably have a faulty "In-house Display" and due to their Supply Chain Shortage of replacement units, the earliest they can replace it will be 2 months. This is the first time that they have admitted this. Previously they continually told me unplug it for 7 days and it will fix itself. I have been promised a number of call-backs from supervisor but they never happen. 

From what you have said there, you do not have a faulty smart meter, you have a faulty IHD. Does your smart meter upload readings to British Gas? The smart meter is the devices hard wired to your electrical supply, not the toy that you can plug in and unplug at will. 

The best advice I can give you is to stop wasting time on this. 

Swanage63

It's the "toy" I plug in that's not working. It worked for about 7 days but only showed electric not gas. Since then it's gone completely blank. I've done as advised by British Gas - unplugged for 7 days, move nearer to the meter, etc. I can see my Smart Meter readings online but on the "toy". British Gas have continually promised to send an engineer, escalate my issue, have a manager call me back but have not fulfil any of these promises. Today they refused to raise a compliant on my behalf.

Swipe

You will probably find it springs back into life if you switch supplier. Probably worth it just to get away from British Gas even if it doesn't fix the problem.

Swanage63

Could be the solution! 

eddddy

FWIW, I've had a total of 3 IHDs at 3 properties - none of them have worked.

On 2 occasions the smart meter installer left saying it would take about 30 mins to start registering - but they never did. On the third occasion it started showing readings, but after a while I realised the readings didn't match my smart meters. It was in a flat, so I guess it had been linked to somebody else's meters.


 

Swanage63

Oddly mine has just starting working but only displaying the Electric not Gas