Experian credit score

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Hi, I’ve recently signed up for a free trial credit score with Experian but I’m struggling to contact them as cannot log into my account and therefore cannot cancel the trial before they start charging me. 
   I haven’t even been able to access the credit score on the account even after receiving a letter from them with the passkey. They won’t accept phone calls unless you are already a member. The online chat constantly says ‘agent offline’ and when I put in my email and date of birth it’s not recognised. Have no idea how to contact them after searching through their website. Any help appreciated.

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