Travel Republic Kingston upon Thames

Pyanno

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I put this on the general board but maybe it would be better on this one.


Hi. Please can anyone advise me about a problem I have with this travel company?

I have had my return flights with Excel Airways to Mallorca booked with this company since February, fully paid for since the 2nd April. Our holiday starts next saturday the 25th, 8 days away and I havn't yet got the tickets even though I have phoned and faxed and emailed them daily since last Saturday.

According to their confirmation invoice the tickets should be aproximately 21 days prior to departure.

They have not answered any of my enquires No answer by phone other than an automated voice telling me how important it is for me to hold on and how important my call is to them . . Oh yer? That's why I hung on for 52 mins yesterday, all I got for my pains was the sound of godawful music on a loop (scream) But still no real person to talk to!!! I'm at my wits end now because this morning I put my reference number into their web site and got an automated reply saying they have no record of my booking!!

I have contacted ABTA but they can't even put my details into the system until next week because they are so busy.

I really would appreciate some advice so what do you think I should do?

Should I wait until next week and see if ABTA can contact this company? Or should I assume the company are in breach of their contract with me and book another flight pdq? Then fight them later for the return of the £360 quid they've got of my money.

What do you think?

HELP!