Barclays bank put account under investigation

MB69

Hi All

I am wondering if anyone can help me. 

3 weeks ago Barclays put my account into investigation and have put a block on all my cards and online banking. 

i have banked with them for over 10 years, pay in  lot of money from my employer ( through BACS and from their official account) and have not had any issues. 

Have a loan and CC with them, 

but 2 weeks ago, due to £400 of money coming into my account from a TSB bank, they put the acocunt on hold and sent me an email to confirm where the money has come from which I duly responded with, 

They said it can take up to 7 working days for their investigation to finish., but it has been over 3 weeks now and still no response. Everytime I call them they say they are still investigating this. 


I am fed up with them

can someone please confirm what my legal rights are and what I need to do? I know there are money laundering rules and ... and I would understand if this was a large sum of money! but £400 compared to what normally goes into my account every month, is very small. I am puzzled! this iis a personal account as I am employed and not self employed. so it is not even business related. 

I am really sressed as I have no access to my money and having to use my CC at the moment which they have no issue authorising! strnage isn;t it when it is earning them money!

My mobile phone contract has ended as it was on a monthly auto card payment and they have stopped card payments, so now I am having to pay £20 a month for mobile phone insead of £5 I was paying before! 

I tried to switch to my othe rbank which i have also had for a long time, but the switch has failed with no reason which I can only assume it is cos Barclays are stopping it? 

So any help will be appreciarted and what I need to do ! Seems so strange they can do this with no respect for others! I am lucky I have a CC I can use, but what would happen if this was no possible? 

MB69

Thank you for the response. 

the £400, no I have no idea. I sold something on Gumtree for £400 and this is was a BACS payment from a UK TSB account to mine., Barclays sent me an email to ask where it has come from and if it was for a service and if the other person had contacted me which I responded and said no they haven't ( as they haven't). so no idea what is going on there. I asked them if they had logged something with them and they said no, it is purely an audit! laways makes you wonder !!!!!! it means as they won't provide you anything. 

I have got other bank account and had my salary paid there as I was hoping the bank account switch would move all my direc debits to the new account. but that has failed and got a message from new bank that switch has failed. I am assuming this is due to Barclays having put some sort of block on the account? 

so I have had no choice but to move my money back into Barclays as my mortagage and ... come out from Barclays and can;t risk them bouncing! but I have no idea how much money I have in there! 

WillPS

It's likely the buyer has informed their bank that they paid you for something you didn't provide. Too late now, but it's best not to accept payment for goods sold online via your main bank account - better to use PayPal or even good old cash.

MB69

i don;t know. bank is not telling me anything . If this was the case, surely they would tell me that the person has logged it as a unauthorised item . 

Thats ok though . If it is really that, then I have signed delivery proof and also their address I can visit. the payment came from the same account name that the good were sent to.