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Update of credit card info

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Hi all
i was always under the impression that when a credit card gets updated ( new card ) then any continues payments would still be honoured.

My zopa card got reissued in the last couple of weeks and all good.

However got a message from Smarty ( mobile network ) that my plans could not be renewed as payment info was wrong..

any advice 

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  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 25 February 2024 at 11:38AM
    AFAIK, they aren't updated automatically, but can be updated IF the company really wants the money and is prepared to do some extra job for this..
  • born_again
    born_again Posts: 20,320 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Hi all
    i was always under the impression that when a credit card gets updated ( new card ) then any continues payments would still be honoured.

    My zopa card got reissued in the last couple of weeks and all good.

    However got a message from Smarty ( mobile network ) that my plans could not be renewed as payment info was wrong..

    any advice 
    Visa & Mastercard do have updater systems, but not all retailer subscribe to these.

    So best to manually update Smarty with the new details.
    Life in the slow lane
  • Brie
    Brie Posts: 14,616 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Some card updates include a change of number.  Sometimes it's just the changed end date that causes a problem.  And then there's the 3 digit security code.... 
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  • born_again
    born_again Posts: 20,320 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    Brie said:
    Some card updates include a change of number.  Sometimes it's just the changed end date that causes a problem.  And then there's the 3 digit security code.... 
    Recuring payments do not use CVV, as retailer are not allowed to store it. Big fine if they do.
    Life in the slow lane
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