Virgin media - customise package

mintnick

Existing virgin media customer 20 years plus. Renewal time, prices are up and deals are in search for. Using my user account to change my package which I can customise, which I have has caused so much frustration with dealing with customer services who will not accept that there is an error which is in my favour. Basically I am selected for M125 broadband = £15 if I opt for a o2 sim for £10 the information on the screen in writing in several places says I will get an upgrade to 1gig broadband total cost for of £25. (No phone and no tv) I’m thinking amazing deal. However reach the basket page to confirm purchase to be let down that I only upgraded to m250 broadband. Which to me is false advertising. I have spoken to the retention team and still no movement I have even screen grabbed all the details presented to me. Has any one else noticed this error and contested it ? Apparently this is a £40 bundle, but I should get it for £25. Personally this is a mistake on virgin media’s part, but they should honour with a reoccurring discount to fix what is their false advertising. HELP what should or can I do? 

Aylesbury_Duck

mintnick said:

Existing virgin media customer 20 years plus. Renewal time, prices are up and deals are in search for. Using my user account to change my package which I can customise, which I have has caused so much frustration with dealing with customer services who will not accept that there is an error which is in my favour. Basically I am selected for M125 broadband = £15 if I opt for a o2 sim for £10 the information on the screen in writing in several places says I will get an upgrade to 1gig broadband total cost for of £25. (No phone and no tv) I’m thinking amazing deal. However reach the basket page to confirm purchase to be let down that I only upgraded to m250 broadband. Which to me is false advertising. I have spoken to the retention team and still no movement I have even screen grabbed all the details presented to me. Has any one else noticed this error and contested it ? Apparently this is a £40 bundle, but I should get it for £25. Personally this is a mistake on virgin media’s part, but they should honour with a reoccurring discount to fix what is their false advertising. HELP what should or can I do? 

Not much.  You can't force them to sell you something.  With Virgin, the best advice for getting the lowest price is to cancel and await a call from their retention team with an offer.

Is it actually a mistake?  Your numbers and grammar make it ambiguous.

mintnick

Yeah sorry about the grammar! So spoken to someone in the uk, they have asked to send the screen grabs of the problem to a team to look at this in detail . So glad I took screen grabs, since the weekend , I have a feeling the problem might/could be fixed??? I have defo uncovered an issue. Let’s see what happens next.