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Electricity bill - please help me understand this mess

Yorkie006 · 2024-02-24 20:15:31

Hi, long story short, British Gas messed up my electricity account when they migrated to the new billing system. I have a working smart meter but for some reason they ignored the actual readings and made up their own (completely wrong, of course). I did complain about it as soon as I noticed in early December but only just…

Comments

markin Posts: 3,864 Forumite

29 February 2024 at 8:37PM

"Meaning the final reading (15917) on old system was higher than the reading they used as opening reading (15689) on new one. Therefore I believe I'm being charge twice for the same usage."

It would seem very close. 228kwh @ 27p = £62

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