Car Insurance Payout overpaid

Hello and thank you for any help you are able to provide.

Had a car insurance payout which was split in two parts, car damage, and the injury / legal payout. This was made recently, after taking over 2 years and multiple complaints and chasing.

I have just received an email stating that the Injury / legal payment (around £1000) was overpaid and a 25% deduction should have been made for their fees.

I want to fight and point out their failings, how many times I had to send the same documents. What powers do they have to get back the money they over paid? 


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Comments

  • screech_78
    screech_78 Posts: 455 Forumite
    First Anniversary First Post Name Dropper
    They have up to 6 years to claim back any money made in error. 

    Did you receive more than expected? If so, you have no case. 
  • DullGreyGuy
    DullGreyGuy Posts: 10,380 Forumite
    First Post First Anniversary Name Dropper
    The time to argue that their success fee should be reduced was when making the complaints. If you accepted whatever remedies they proposed for the complaints that ship sailed. 

    They will take you to court for breach of contract and get a CCJ against you if they think it's worth it for the monies. You'll have to pay fees on top of the monies owed. 
  • MobileSaver
    MobileSaver Posts: 4,234 Forumite
    Name Dropper First Post First Anniversary
    Medihv said:
    I have just received an email stating that the Injury / legal payment (around £1000) was overpaid and a 25% deduction should have been made for their fees.
    If you originally agreed that they were entitled to their 25% fee then their powers are to claim it through the courts which will result in you owing the 25% fees as well as additional fees such as the court costs and interest.
    Trying to argue they didn't do a very good job after they've successfully got you a payout is unlikely to end well and will just cost you even more.

    Every generation blames the one before...
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