mbna credit card - payments keep being blocked

amanda1024

Hi - I've had several different credit cards and I think this is the first time I've had this issue - a few times this week when I've tried to make a payment it gets blocked and I get a text saying 'was that you'. Is mbna particularly risk-averse? Or is it just that the card is fairly new and they'll eventually calm down?

born_again

Did you answer yes?

amanda1024

born_again said:

Did you answer yes?

Yes! I did (apparently a one word reply is too short…)

born_again

Has the card been activated & worked at any retailers?

amanda1024

born_again said:

Has the card been activated & worked at any retailers?

Yes - in person it’s been fine, but over the phone and online payments haven’t been going through 

born_again

Double check the address on MDNA is in exactly the same format as at retailers.
As that is often a issue causing checks.