Money not refunded by bank after I was mugged

Hoenir

Phones can be blocked from being used very quickly.  Is the issue for the bank the time delay? 

DullGreyGuy

Hoenir said:

Phones can be blocked from being used very quickly.  Is the issue for the bank the time delay? 

It's not definitive there is an issue at all... the case is under review, they could just be being slow. 

boingy

Please, let's not have another round of victim blaming. The mods have already worked hard to keep the thread friendly. 

DullGreyGuy

boingy said:

Please, let's not have another round of victim blaming. The mods have already worked hard to keep the thread friendly. 

Yet oddly they leave lots of people recommending others commit fraud untouched. 

Hoenir

boingy said:

Please, let's not have another round of victim blaming. The mods have already worked hard to keep the thread friendly. 

My observation was purely from the bank's perspective.  Why these days is it always neccessary to find somebody or something always to blame. Sometimes it's just the way it is. That's life so to speak. 

masonic

DullGreyGuy said:

masonic said:

DullGreyGuy said:

masonic said:

It is very important to remember that the banks are the gatekeepers of banking facilities and no criminal can steal your money by bank transfer anonymously without a failure in the system.

That depends on if they were UK or international transfers

True, but if money is stolen by international bank transfer without challenge from the bank in question, for the vast majority of cases that would be a failure in the bank's security systems in identifying a suspicious transaction.

When was the last time you were challenged on making an international transfer from your bank? Given the poor rates involved and normally I need to pay $X rather than £Y and whatever that converts to in USD/CAD etc I tend to use Wise instead. 

The last few times I can remember it was arguable easier to do than transferring to a UK person where you now have the name verification process. 

The last time I made an international transfer it was challenged. It is the only one I've ever made from a bank account. Circa 2018.

DullGreyGuy

masonic said:

DullGreyGuy said:

masonic said:

DullGreyGuy said:

masonic said:

It is very important to remember that the banks are the gatekeepers of banking facilities and no criminal can steal your money by bank transfer anonymously without a failure in the system.

That depends on if they were UK or international transfers

True, but if money is stolen by international bank transfer without challenge from the bank in question, for the vast majority of cases that would be a failure in the bank's security systems in identifying a suspicious transaction.

When was the last time you were challenged on making an international transfer from your bank? Given the poor rates involved and normally I need to pay $X rather than £Y and whatever that converts to in USD/CAD etc I tend to use Wise instead. 

The last few times I can remember it was arguable easier to do than transferring to a UK person where you now have the name verification process. 

The last time I made an international transfer it was challenged. It is the only one I've ever made from a bank account. Circa 2018.

Barclays never challenged mine, yet ironically challenged debit card payments to my RBS Credit card monthly for about 9 months despite making such a payment for 5 years previously unchallenged 

masonic

DullGreyGuy said:

masonic said:

DullGreyGuy said:

masonic said:

DullGreyGuy said:

masonic said:

It is very important to remember that the banks are the gatekeepers of banking facilities and no criminal can steal your money by bank transfer anonymously without a failure in the system.

That depends on if they were UK or international transfers

True, but if money is stolen by international bank transfer without challenge from the bank in question, for the vast majority of cases that would be a failure in the bank's security systems in identifying a suspicious transaction.

When was the last time you were challenged on making an international transfer from your bank? Given the poor rates involved and normally I need to pay $X rather than £Y and whatever that converts to in USD/CAD etc I tend to use Wise instead. 

The last few times I can remember it was arguable easier to do than transferring to a UK person where you now have the name verification process. 

The last time I made an international transfer it was challenged. It is the only one I've ever made from a bank account. Circa 2018.

Barclays never challenged mine, yet ironically challenged debit card payments to my RBS Credit card monthly for about 9 months despite making such a payment for 5 years previously unchallenged 

Then that would put them in a very weak position in the case of fraud, if your atypical high risk transaction wasn't flagged, but typical low risk ones were.

DullGreyGuy

masonic said:

DullGreyGuy said:

masonic said:

DullGreyGuy said:

masonic said:

DullGreyGuy said:

masonic said:

It is very important to remember that the banks are the gatekeepers of banking facilities and no criminal can steal your money by bank transfer anonymously without a failure in the system.

That depends on if they were UK or international transfers

True, but if money is stolen by international bank transfer without challenge from the bank in question, for the vast majority of cases that would be a failure in the bank's security systems in identifying a suspicious transaction.

When was the last time you were challenged on making an international transfer from your bank? Given the poor rates involved and normally I need to pay $X rather than £Y and whatever that converts to in USD/CAD etc I tend to use Wise instead. 

The last few times I can remember it was arguable easier to do than transferring to a UK person where you now have the name verification process. 

The last time I made an international transfer it was challenged. It is the only one I've ever made from a bank account. Circa 2018.

Barclays never challenged mine, yet ironically challenged debit card payments to my RBS Credit card monthly for about 9 months despite making such a payment for 5 years previously unchallenged 

Then that would put them in a very weak position in the case of fraud, if your atypical high risk transaction wasn't flagged, but typical low risk ones were.

Not sure you can tie the two together... there could be good reason why they thought my international transfers were legit, and they were. What you really need is someone who's design the verification systems to say how they work but no one is going to do that as it leaves them open to abuse. 

Never had a fraudulant transaction stopped, had a few non-fraudulent transaction stoped and have 99.99% of transactions go through unchallenged across probably 12 different banks over time. 

GeoffTF

I have been reading Tesco Bank's terms and conditions. In effect, they say that they are not liable if you deliberately give away your PIN or are grossly negligent. If you give your PIN away with a knife to your throat, is that "deliberate"? I would say no, but you could argue the opposite. Nonetheless, I do not think the bank would make itself popular if it did that, and the Ombudsman may overrule them anyway. Either way, it is best to limit damage if you can.