PCN GroupNexus CP Plus

paddyposh

Got a PCN today from a visit to a trampoline park, which had a machine in there to input the reg number. We did this, it said successful but now 2 weeks later we have a PCN for £100 because there was no record of customer validation.

I am drafting an email to send to the trampoline company (Gravity, in the Sol Central, Northampton) complaining and asking them to get it revoked. 

But not sure if I should be sending it also to the landover of "Sol Central", I am struggling to find anything online for the centre as a whole.

Shall I just stick to emailing Gravity for now?

They will obviously have record of our booking, as well as transactions we made when inside (buying the stupid special socks for e.g.).

GrannyKate

According to the SOLNorthampton website the p[roperty is owned by Palace Capital plc, Thomas House, 84 Eccleston Square, London, SW1V 1PX

paddyposh

Thanks. I will include their contact email on the email I am sending to Gravity

Coupon-mad

If that fails do an online appeal saying that the occupants of the car were patrons of the Trampoline facility and did input the VRM in the machine do you can only suggest the system failed and/or a keying error, either of which should see the PCN cancelled, according to the incoming DLUHC Code of Practice which Group Nexus knows is to apply this year.

paddyposh

Had an email just now... will check in a couple of days, fingers crossed an easy one

I have been passed your email by our client regarding your recent issue with parking at Sol.

I have contacted the parking management company on your behalf and have asked for the PCN to be cancelled.

paddyposh

Confirmed cancelled