Virgin CC App crashing

virgo17
virgo17 Posts: 955 Forumite
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Since a recent update the Android app starts to open but shuts down immediately. Happens for me on two phones.

Anyone else?

Comments

  • Browntoa
    Browntoa Posts: 49,296 Forumite
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    Happened to loads , Halifax app also crashes.

    The banks need to sort the updates on their apps
    Ex forum ambassador

    Long term forum member
  • Mine works fine on I-Phone
  • glennevis
    glennevis Posts: 638 Forumite
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    app ver 2.2.2.93 (13 feb)
    Android 11
    Works for me but I'm sure I had to deregister my old phone when I upgraded my phone.

    Virgin documentation says this too, can only run on one phone.
    see
    https://uk.virginmoney.com/virgin/credit-cards/app/index.jsp#:~:text=Download the app on your,registered on your old device.

  • virgo17
    virgo17 Posts: 955 Forumite
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    glennevis said:
    app ver 2.2.2.93 (13 feb)
    Android 11
    Works for me but I'm sure I had to deregister my old phone when I upgraded my phone.

    Virgin documentation says this too, can only run on one phone.
    see
    https://uk.virginmoney.com/virgin/credit-cards/app/index.jsp#:~:text=Download the app on your,registered on your old device.

    I'm afraid that's not the issue for me. It won't even let me get to the stage of deregistering my old phone as it shuts down instantly on the new phone.

    Looking at the recent comments on the Google app store, many people seem to be having a similar experience and Virgin tech are "looking into" the issue.

  • northwalesd
    northwalesd Posts: 1,152 Forumite
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    Also on ver 2.2.2.93, working fine on a Pixel 8 Android 14.
  • username
    username Posts: 652 Forumite
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    Ah it's common since the transfer of it to being app-only. Every so often there's a crap release and it takes a few releases later for the bugs to get ironed out. Mind you, not all issues are with the app itself directly - a few months ago all of the transactions disappeared entirely from the app for about a week, and it resolved itself a week later with no update. The advice - don't download the updates unless the app really forces you to do so.
    I'd happy get shot of this if it weren't for the VA Airmiles.
  • virgo17
    virgo17 Posts: 955 Forumite
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    OP here.
    A new version of the Virgin CC app has just become available and after installing it works as it should.
  • Dandytf
    Dandytf Posts: 4,804 Forumite
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    I had to use follow up Tel call to complete Balance Transfer via VM App.
    Fixed once I was advised to de install and re register.
    Replenished CRA Reports.2015 Zoe i nav -67-131 miles top charge. Savings depleted. VM Stream tv M250 Volted to M350 then M500 since returned to 1gb
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