Electric Car Range on my car is way lower than the number stated on my contract. What are my rights?

sapan_babel

njkmr said:

I think what the OP is saying is that it only ever shows a range of 38kms, from fully charged so hes asking why the literature he was given, advised on, said it should charge to 51kms.
They clearly think this is false information as a car charged to 38km,s may never and probably will never ,achieve 51km,s from a full charge?
It if was charging to 51kms as estimated range and doesnt achieve this then yes many factors come into play and manufacturer will argue why it doesnt achieve this but they are saying it charges only to 38kms in the first place so given false info before purchase?

This is precisely my point. I am not talking about WLTP or mileage I am getting when driving. I am talking about just charging my car to full capacity and showcasing the number contracted to me. I totally understand that it will provide me less capacity of charge in winter but I have had this car for 2 years and it has never gone above 38KM or 24miles!  

Jenni_D

What capacity battery is in your car? I made an educated guess at 18kWh, but the previous version of the V60 (so maybe also XC60) only had an 11 or 12kWh battery. The smaller battery would certainly give a real range more like 25-30 miles, maybe even less.

These links may be useful:

Specifications
Electric Range

Edit: A quick Google tells me that the original capacity was 11.6kWh and was upgraded to 18.8kWh.

Aylesbury_Duck

sapan_babel said:

njkmr said:

I think what the OP is saying is that it only ever shows a range of 38kms, from fully charged so hes asking why the literature he was given, advised on, said it should charge to 51kms.
They clearly think this is false information as a car charged to 38km,s may never and probably will never ,achieve 51km,s from a full charge?
It if was charging to 51kms as estimated range and doesnt achieve this then yes many factors come into play and manufacturer will argue why it doesnt achieve this but they are saying it charges only to 38kms in the first place so given false info before purchase?

This is precisely my point. I am not talking about WLTP or mileage I am getting when driving. I am talking about just charging my car to full capacity and showcasing the number contracted to me. I totally understand that it will provide me less capacity of charge in winter but I have had this car for 2 years and it has never gone above 38KM or 24miles!  

Have you checked that the specification of the car and its battery match that in your paperwork, precisely?   Might there be slight model differences and you have a car that isn't precisely what your paperwork says it is?

What outcome are you after?

MeteredOut

sapan_babel said:

njkmr said:

I think what the OP is saying is that it only ever shows a range of 38kms, from fully charged so hes asking why the literature he was given, advised on, said it should charge to 51kms.
They clearly think this is false information as a car charged to 38km,s may never and probably will never ,achieve 51km,s from a full charge?
It if was charging to 51kms as estimated range and doesnt achieve this then yes many factors come into play and manufacturer will argue why it doesnt achieve this but they are saying it charges only to 38kms in the first place so given false info before purchase?

This is precisely my point. I am not talking about WLTP or mileage I am getting when driving. I am talking about just charging my car to full capacity and showcasing the number contracted to me. I totally understand that it will provide me less capacity of charge in winter but I have had this car for 2 years and it has never gone above 38KM or 24miles!  

Is there a "reset" option somewhere in the car settings that will clear down the driving history the cars guessometer uses as the variables for it to calculate and display the range? Doing that might get it to show nearer to 51KM you desire for a short period of time. It won't, however, change the actual range you get.

As stated above, what is your desired outcome? Unless you were somehow provided with the wrong car with a lower battery capacity, I'm not sure you can prove any loss.

I'm not sure anyone has commented on this

"...the customer support rep told me to log a case with Motor Ombudsman which I have done. But its been 1 year and I have not heard back from Motor Ombudsman."

Have you been back to the Ombudsman to ask where your case it at? Can you track your case online?

DullGreyGuy

sapan_babel said:

njkmr said:

I think what the OP is saying is that it only ever shows a range of 38kms, from fully charged so hes asking why the literature he was given, advised on, said it should charge to 51kms.
They clearly think this is false information as a car charged to 38km,s may never and probably will never ,achieve 51km,s from a full charge?
It if was charging to 51kms as estimated range and doesnt achieve this then yes many factors come into play and manufacturer will argue why it doesnt achieve this but they are saying it charges only to 38kms in the first place so given false info before purchase?

This is precisely my point. I am not talking about WLTP or mileage I am getting when driving. I am talking about just charging my car to full capacity and showcasing the number contracted to me. I totally understand that it will provide me less capacity of charge in winter but I have had this car for 2 years and it has never gone above 38KM or 24miles!  

That number is a guesstimate based on a number of factors such as how you've been driving recently. The only way you'd get the WLTP 51KM is if the vehicle has been used exactly as specified in the WLTP test for a period of time which would include ambient temperatures etc.

born_again

sapan_babel said:

njkmr said:

I think what the OP is saying is that it only ever shows a range of 38kms, from fully charged so hes asking why the literature he was given, advised on, said it should charge to 51kms.
They clearly think this is false information as a car charged to 38km,s may never and probably will never ,achieve 51km,s from a full charge?
It if was charging to 51kms as estimated range and doesnt achieve this then yes many factors come into play and manufacturer will argue why it doesnt achieve this but they are saying it charges only to 38kms in the first place so given false info before purchase?

This is precisely my point. I am not talking about WLTP or mileage I am getting when driving. I am talking about just charging my car to full capacity and showcasing the number contracted to me. I totally understand that it will provide me less capacity of charge in winter but I have had this car for 2 years and it has never gone above 38KM or 24miles!  

So on the GOM (Guess O Meter) which as a rule is based on historic usage.

Are you from the UK? Given the use of KM?

You really do not understand how the figures are shown on EV's. If you heating & A/C is also run off the PHEV battery, then that will have a big effect on miles shown on such a small battery.


So drive like miss daisy & down hills & you will see it rise.

Grumpy_chap

What outcome is the OP seeking?

What loss has the OP suffered?

Is this any different from the remaining mileage indicator on any car, EV or ICE?

Alderbank

DullGreyGuy said:

sapan_babel said:

njkmr said:

I think what the OP is saying is that it only ever shows a range of 38kms, from fully charged so hes asking why the literature he was given, advised on, said it should charge to 51kms.
They clearly think this is false information as a car charged to 38km,s may never and probably will never ,achieve 51km,s from a full charge?
It if was charging to 51kms as estimated range and doesnt achieve this then yes many factors come into play and manufacturer will argue why it doesnt achieve this but they are saying it charges only to 38kms in the first place so given false info before purchase?

This is precisely my point. I am not talking about WLTP or mileage I am getting when driving. I am talking about just charging my car to full capacity and showcasing the number contracted to me. I totally understand that it will provide me less capacity of charge in winter but I have had this car for 2 years and it has never gone above 38KM or 24miles!  

That number is a guesstimate based on a number of factors such as how you've been driving recently. The only way you'd get the WLTP 51KM is if the vehicle has been used exactly as specified in the WLTP test for a period of time which would include ambient temperatures etc.

This ^.

In particular the WLTP for an EV is determined by running the vehicle from 100% charge down to 0%. This is impossible to do with normal driving since the battery protection circuitry prevents the battery from being completely discharged so the real world range will always be lower.

jon81uk

sapan_babel said:

njkmr said:

I think what the OP is saying is that it only ever shows a range of 38kms, from fully charged so hes asking why the literature he was given, advised on, said it should charge to 51kms.
They clearly think this is false information as a car charged to 38km,s may never and probably will never ,achieve 51km,s from a full charge?
It if was charging to 51kms as estimated range and doesnt achieve this then yes many factors come into play and manufacturer will argue why it doesnt achieve this but they are saying it charges only to 38kms in the first place so given false info before purchase?

This is precisely my point. I am not talking about WLTP or mileage I am getting when driving. I am talking about just charging my car to full capacity and showcasing the number contracted to me. I totally understand that it will provide me less capacity of charge in winter but I have had this car for 2 years and it has never gone above 38KM or 24miles!  

range and capacity are not the same thing. The capacity of the battery will be something like 18kWh. The range is how far you can drive on that charge and as many people have said is dependant on many factors.

The comparison with a petrol car is that the capacity of the fuel tank is 50 litres but the range calculated by the computer will vary, depending on the type of driving.

MattMattMattUK

There are three models of PHEV for the XC60, it would be useful to establish which one the OP has. 
10.4kWh / 9.2kWh usable - 18 miles / 29km
11.6kWh / 10.1kWh usable - 19 miles / 31km
18.7kWh / 14.8kWh usable - 48 miles / 77km
I would suspect based on the trip that it is the 18.7kWh model as that is the only one that has potential to get close to the 51km figure, that being said "real world" usage on that model seems to be 30-40km depending on driving style, road conditions, traffic, weather etc. and it does appear to adjust based on those factors. Unless the OP drives very smoothly, with no traffic, junctions or lights, on flat roads, in 18-22c with no rain they are unlikely to every get that close to the 77km figure and it would be difficult to get it above 40km in real world usage.