Amazon and lost delivery

lisyloo

wizzywig27 said:

Hlisyloo said:

wizzywig27 said:

screech_78 said:

As above, you have no contract with DPD so you won’t be able to claim against them. Only Amazon and from stories on here, yes, you would probably lose your account. 

I can’t see that you would be able to stop the payments. It’s not a DD, it’s a CPA (continuous payment authority) using your card details. The only way to stop them temporarily is to cancel your card, however they would obtain the new card details from your bank anyway and take the payments. 

Chargeback would fail as all that’s required is proof of delivery which they have. 

Only suggestion is to keep on at Amazon and if no joy, letter before action and small claims. 

Added layer of complexity - the initial payment was done on a (pay in 6 weeks card) similar to zilch, so if they try to take it the chances are the card won’t be authorised for use as you need to activate it

If you stop paying that doesn't mean you don't owe the money.
I realise it's frustrating but not paying is not the right solution.
You need to do a letter before action.

Do Amazon have a complaints procedure?

I agree however if they want to duck out of the law why shouldn’t I? 

I agree it won’t solve anything but I am not paying for something I don’t have 

Because it may harm your ability to get credit for 6 years, that’s why.
Amazon probably don’t need a mortgage or credit like you do, so the risks they can take are not equivalent to the risks you should take.

eskbanker

screech_78 said:

I can’t see that you would be able to stop the payments. It’s not a DD, it’s a CPA (continuous payment authority) using your card details. The only way to stop them temporarily is to cancel your card, however they would obtain the new card details from your bank anyway and take the payments. 

Banks are obliged to stop further payments under CPAs if the customer requests this, although this doesn't deal with the contractual liability the customer has with the merchant.

https://www.fca.org.uk/news/news-stories/continuous-payment-authorities-it-your-right-cancel
https://www.moneysavingexpert.com/banking/recurring-payments/

Aylesbury_Duck

wizzywig27 said:

lisyloo said:

wizzywig27 said:

screech_78 said:

As above, you have no contract with DPD so you won’t be able to claim against them. Only Amazon and from stories on here, yes, you would probably lose your account. 

I can’t see that you would be able to stop the payments. It’s not a DD, it’s a CPA (continuous payment authority) using your card details. The only way to stop them temporarily is to cancel your card, however they would obtain the new card details from your bank anyway and take the payments. 

Chargeback would fail as all that’s required is proof of delivery which they have. 

Only suggestion is to keep on at Amazon and if no joy, letter before action and small claims. 

Added layer of complexity - the initial payment was done on a (pay in 6 weeks card) similar to zilch, so if they try to take it the chances are the card won’t be authorised for use as you need to activate it

If you stop paying that doesn't mean you don't owe the money.
I realise it's frustrating but not paying is not the right solution.
You need to do a letter before action.

Do Amazon have a complaints procedure?

I agree however if they want to duck out of the law why shouldn’t I? 

I agree it won’t solve anything but I am not paying for something I don’t have 

You can do as you wish, but the consequences for you are likely to be more troubling than any consequences for one of the world's largest companies.

born_again

wizzywig27 said:

screech_78 said:

As above, you have no contract with DPD so you won’t be able to claim against them. Only Amazon and from stories on here, yes, you would probably lose your account. 

I can’t see that you would be able to stop the payments. It’s not a DD, it’s a CPA (continuous payment authority) using your card details. The only way to stop them temporarily is to cancel your card, however they would obtain the new card details from your bank anyway and take the payments. 

Chargeback would fail as all that’s required is proof of delivery which they have. 

Only suggestion is to keep on at Amazon and if no joy, letter before action and small claims. 

Added layer of complexity - the initial payment was done on a (pay in 6 weeks card) similar to zilch, so if they try to take it the chances are the card won’t be authorised for use as you need to activate it

Amazon would simply close account & employ debt collectors on the debt. Which could end up in court & a CCJ.

wizzywig27

Thanks for all the comments. Not really sure Amazon would go to the lengths of a CCJ when they can’t even contact DPD to ask them to investigate my lost item. 

sheramber

DPD ‘delivered’ the item last week by leaving it on my doorstep (I have evidence of this where he clearly states he will leave it on my doorstep) 

If you have evidence of it being left on the doorstep, it was delivered but then presumably stolen.

Do you have video evidence of it being left on the doorstep?

wizzywig27

sheramber said:

DPD ‘delivered’ the item last week by leaving it on my doorstep (I have evidence of this where he clearly states he will leave it on my doorstep) 

If you have evidence of it being left on the doorstep, it was delivered but then presumably stolen.

Do you have video evidence of it being left on the doorstep?

Yea. I have offered the evidence to Amazon and got this response:

We looked into your order, and CARRIER has confirmed the shipment you reported lost was delivered to you in good condition. As a result, we will not be issuing a replacement or a refund for contents of that shipment.

To learn more about our policies, go to Conditions of Use & Sale:
www.amazon.co.uk/help/conditionsofuse

This decision is final , We will likely not respond to further emails about this issue.

I have reported it to the police and action fraud and provided Amazon with both reference numbers but they are not interested.

i now have no option but to issue a letter advising I will taking it to small claims. 

Does anyone know how I go about this, in regards to a letter before action?

wizzywig27

Update: finally got it sorted. Went through to chat and asked to speak to a manager, he refunded me instantly. Very very strange situation that they didn’t do it initially and waited days of emails back and forth. 

Thanks for all your help guys.

Stephen2165

I Dont use Amazon anymore.. Ordered a item which was £60..
Came a day early which ment we were not home.. 
Item thrown on the doorstep with a photo.. 
All well and good but by the time we got home the item had been stolen.. 
Amazon basically dont want to know.. So ill deal with it my way.. Next time i see him i will recover the money from him direct.. This way he might learn to do his job properly 

Aylesbury_Duck

Stephen2165 said:

I Dont use Amazon anymore.. Ordered a item which was £60..
Came a day early which ment we were not home.. 
Item thrown on the doorstep with a photo.. 
All well and good but by the time we got home the item had been stolen.. 
Amazon basically dont want to know.. So ill deal with it my way.. Next time i see him i will recover the money from him direct.. This way he might learn to do his job properly 

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