TSB Switch - What constitutes an active Direct debit?

juw8e7

Hi guys,
Great forum and very helpful members.
Just curious as to what constitutes an Active direct debit regarding the TSB Switch?
I have already switched and set up two new direct debits for c.card payments but no payments have gone out as of yet. Not sure they will pay the money on this bases, perhaps. 
They show under 'New and inactive Direct debits' in app.
Quite a long wait on this one and they haven't been the best so far. If they dont pay I will just close. Customer service is very bad and difficult to get an answer.
Thanks,
Jay

jbrassy

Did you set up the direct debits after you switched to TSB? If so, you won't get the switch bonus.

The direct debits are supposed to be active on the old account you switched over in order to get the bonus.

Organgrinder

jbrassy said:

Did you set up the direct debits after you switched to TSB? If so, you won't get the switch bonus.

The direct debits are supposed to be active on the old account you switched over in order to get the bonus.

Pretty certain this is incorrect. No mention is made of switching DDs, only that by March 15th you have to have 2 active DDs set up.

jbrassy

OK, well if that's the case, then they should be active by the 15th March if you have set them up correctly.

35har1old

Organgrinder said:

jbrassy said:

Did you set up the direct debits after you switched to TSB? If so, you won't get the switch bonus.

The direct debits are supposed to be active on the old account you switched over in order to get the bonus.

Pretty certain this is incorrect. No mention is made of switching DDs, only that by March 15th you have to have 2 active DDs set up.

Have you made the debit card payment

WillPS

Organgrinder said:

jbrassy said:

Did you set up the direct debits after you switched to TSB? If so, you won't get the switch bonus.

The direct debits are supposed to be active on the old account you switched over in order to get the bonus.

Pretty certain this is incorrect. No mention is made of switching DDs, only that by March 15th you have to have 2 active DDs set up.

@Organgrinder is correct, 2 DDs active at the date(s) stipulated with TSB.

As for active - TSB's app shows DDs as inactive until they've been used for a payment - so I would make sure a payment has been taken by March 15th to be safe.

35har1old

juw8e7 said:

Hi guys,
Great forum and very helpful members.
Just curious as to what constitutes an Active direct debit regarding the TSB Switch?
I have already switched and set up two new direct debits for c.card payments but no payments have gone out as of yet. Not sure they will pay the money on this bases, perhaps. 
They show under 'New and inactive Direct debits' in app.
Quite a long wait on this one and they haven't been the best so far. If they dont pay I will just close. Customer service is very bad and difficult to get an answer.
Thanks,
Jay

What date did you setup for the DD to be taken

juw8e7

jbrassy said:

Did you set up the direct debits after you switched to TSB? If so, you won't get the switch bonus.

The direct debits are supposed to be active on the old account you switched over in order to get the bonus.

Yes. But that is incorrect as they are not.

juw8e7

35har1old said:

juw8e7 said:

Hi guys,
Great forum and very helpful members.
Just curious as to what constitutes an Active direct debit regarding the TSB Switch?
I have already switched and set up two new direct debits for c.card payments but no payments have gone out as of yet. Not sure they will pay the money on this bases, perhaps. 
They show under 'New and inactive Direct debits' in app.
Quite a long wait on this one and they haven't been the best so far. If they dont pay I will just close. Customer service is very bad and difficult to get an answer.
Thanks,
Jay

What date did you setup for the DD to be taken

35har1old said:

juw8e7 said:

Hi guys,
Great forum and very helpful members.
Just curious as to what constitutes an Active direct debit regarding the TSB Switch?
I have already switched and set up two new direct debits for c.card payments but no payments have gone out as of yet. Not sure they will pay the money on this bases, perhaps. 
They show under 'New and inactive Direct debits' in app.
Quite a long wait on this one and they haven't been the best so far. If they dont pay I will just close. Customer service is very bad and difficult to get an answer.
Thanks,
Jay

What date did you setup for the DD to be taken

15th of each month but nothing owed on either card so no payments due for now and certainly not before next month. So, are they classed as active or not. In my eyes they are but we will see.
Not a very good switch deal on the whole and certainly not clear. Lots of hoops.

juw8e7

35har1old said:

Organgrinder said:

jbrassy said:

Did you set up the direct debits after you switched to TSB? If so, you won't get the switch bonus.

The direct debits are supposed to be active on the old account you switched over in order to get the bonus.

Pretty certain this is incorrect. No mention is made of switching DDs, only that by March 15th you have to have 2 active DDs set up.

Have you made the debit card payment

Yes, of course.