IMPORTANT: Please make sure your posts do not contain any personally identifiable information (both your own and that of others). When uploading images, please take care that you have redacted all personal information including QR codes, number plates and reference numbers.

Smart Parking and Debt Recovery Plus

Hi everyone.

I have read the Newbie Thread and searched the forum and can't find what I need to do next.

I got a PCN from Smart Parking in December - followed the appeal instructions in the newbie thread. They replied saying they received the appeal and they would endeavour to reply in 35 day. I heard nothing until last week when I received a Debt Recovery Plus letter - it was well over the 35 days. I haven't replied to DRP.

I can see from the forum that DRP are toothless but I don't know what to to next. Do I ignore them? Do I do a POPLA appeal? Do I reply to Smart Parking's receipt of appeal?

Thanks
Eimear



Comments

  • Fruitcake
    Fruitcake Posts: 58,219 Forumite
    Name Dropper Photogenic First Anniversary First Post
    Plan A is always a complaint as keeper to the landowner and your MP.

    Complain to Smart that you did not receive a PoPLA code (you can't appeal without one). Give them seven days to respond otherwise you will escalate it to the BPA.

    If they provide a code (which is unlikely) then appeal to PoPLA as per the third post of the NEWBIES.

    If they fail to respond, or pretend they sent a reply but tell you it's too late to make a PoPLA appeal, then complain to the BPA that one of their ATA members failed to provide a PoPLA code and went straight to debt collection which is a breach of the BPA CoP.

    I married my cousin. I had to...
    I don't have a sister. :D
    All my screwdrivers are cordless.
    "You're Safety Is My Primary Concern Dear" - Laks
  • Coupon-mad
    Coupon-mad Posts: 131,287 Forumite
    Name Dropper First Post Photogenic First Anniversary
    edited 9 March at 2:28PM
    Eimear78 said:
    Hi everyone.

    I have read the Newbie Thread and searched the forum and can't find what I need to do next.

    I got a PCN from Smart Parking in December - followed the appeal instructions in the newbie thread. They replied saying they received the appeal and they would endeavour to reply in 35 day. I heard nothing until last week when I received a Debt Recovery Plus letter - it was well over the 35 days. I haven't replied to DRP.

    I can see from the forum that DRP are toothless but I don't know what to to next. Do I ignore them? Do I do a POPLA appeal? Do I reply to Smart Parking's receipt of appeal?

    Thanks
    Eimear



    Send Smart a complaint (then the BPA if Smart don't cough up a POPLA Code).
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Eimear78
    Eimear78 Posts: 10 Forumite
    Name Dropper First Anniversary First Post Combo Breaker
    Thanks for your help everyone. I sent Smart an email to tell them I would go to the BPA over breached code and I received an email to say the PCN is now cancelled.
  • Coupon-mad
    Coupon-mad Posts: 131,287 Forumite
    Name Dropper First Post Photogenic First Anniversary
    Perfect.  Easy, innit, when you know how?!
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
Meet your Ambassadors

Categories

  • All Categories
  • 343K Banking & Borrowing
  • 250K Reduce Debt & Boost Income
  • 449.6K Spending & Discounts
  • 235.1K Work, Benefits & Business
  • 607.8K Mortgages, Homes & Bills
  • 173K Life & Family
  • 247.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards