British Gas - credit balance disappeared in the move from the old to the new billing system

WBCPB

wrf12345 said:

You have to understand that this is the modern world, slowly being dominated by AI, which in the case of big businesses has the fundamental aim of keeping the business solvent whilst maxing out returns for investors and directors... if the AI system detects a fall in revenue that threatens its fundamental goals then it will harness extra income from whatever source is available, such as losing customer credit in the system... ok, just joking, I think, but u never know!

Never a truer word spoken in jest.

Mazzymax

This has happened to me 

they have moved me to a new system which meant they have credited and recharged all my monthly bills back to 2021 up to May 2024.

But when I checked March to September 22, they have not added the credits I paid and only recharge me for this period so I am owed about £300. I raise this complaint on the 9th of May. I have rung several times. I am being told that my bill is correct. They have taken a week to look at it and sent me back another bill which is £50 better but not corrected the error at all , when I phone up they try to tell me it’s because the bills were estimated but that would not explain why I don’t have a credit for the direct debit I paid every month regardless of what the bill was. There should be credits for those payments and then new charges added for the same period. I cannot seem to get through to anyone who will understand the last time the operator just hung up on me , I will wait until the eight weeks has passed and then probably escalate this. I do think it’s unreasonable to recharge someone back three years. It is complicated to work out what they have done and I think most people will just assume it’s correct. please don’t get someone to check if you can’t as I suspect lots of people are being overcharged .

This has a ring of the post office horizon system does it not?