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Always had luck phoning them at 10am, but it's been a while since I have needed to do that. I have become less tolerant
of bad sellers.
I have one on Amazon now, a single part is missing but its a major part and they want photo's... What is the point of photo's
of the items I have received? I need the major part and I cannot take a photo of that because they did not supply it.Censorship Reigns Supreme in Troll City...0 -
Yep, phoning works best for me too. Alas.0
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Never had an issue with ebay customer service via phone. Always very helpful and polite0
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forgotmyname said:What is the point of photo's of the items I have received? I need the major part and I cannot take a photo of that because they did not supply it.It's just a hoop that you need to jump through. The sellers know that a percentage of buyers just won't bother and will let their case lapse, so they are doing this more and more.I suspect that you could probably send a photo (or, increasingly, a video) of just about anything and the bot that receives it will just tick the "photo/video received" box and it will go to the next stage of the claim.
Philip0 -
Aliexpress always do that when items don't arrive- I do the same as all those internet meme photos and send a photo of my hand holding nothing - strangely it works.GabbaGabbaHey said:forgotmyname said:What is the point of photo's of the items I have received? I need the major part and I cannot take a photo of that because they did not supply it.It's just a hoop that you need to jump through. The sellers know that a percentage of buyers just won't bother and will let their case lapse, so they are doing this more and more.I suspect that you could probably send a photo (or, increasingly, a video) of just about anything and the bot that receives it will just tick the "photo/video received" box and it will go to the next stage of the claim.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
My previous experiences is that the eBay return label (under 2kg) works without issues even though parcel are over 2kg.
My local post office doesn't mention any problem with that even though parcels weight over 2kg.0
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