We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
We're aware that some users are currently experiencing errors on the Forum. Our tech team is working to resolve the issue. Thanks for your patience.
Praise for outcome re Complaint to Octopus Energy.
![[Deleted User]](https://us-noi.v-cdn.net/6031891/uploads/defaultavatar/nFA7H6UNOO0N5.jpg)
[Deleted User]
Posts: 0 Newbie
https://forums.moneysavingexpert.com/discussion/6500618/octopus-energy-customer-service
I had become really quite stressed and upset but was so relieved when my complaint was upheld and Octopus Energy apologized.
Although I did not ask for financial compensation Octopus Energy also paid £20 into my account. I was satisfied with the resolution and considered the complaint to be closed.
Out of the blue, earlier this evening, Royal Mail delivered a box of beautiful fresh flowers from Octopus Energy. The accompanying card apologized for the time taken to get to my complaint. This was such a surprise and the gestures (£20 credit, Formal apology and now the beautiful flowers) are all very much appreciated.
Thank you Octopus Energy.
I had become really quite stressed and upset but was so relieved when my complaint was upheld and Octopus Energy apologized.
Although I did not ask for financial compensation Octopus Energy also paid £20 into my account. I was satisfied with the resolution and considered the complaint to be closed.
Out of the blue, earlier this evening, Royal Mail delivered a box of beautiful fresh flowers from Octopus Energy. The accompanying card apologized for the time taken to get to my complaint. This was such a surprise and the gestures (£20 credit, Formal apology and now the beautiful flowers) are all very much appreciated.
Thank you Octopus Energy.
6
Comments
-
They have always had good customer service over the years. Unfortunately, people usually only talk about the bad stuff.2
-
People talk about their experiences some good,some bad. It is imperative to speak out when the bad happens not just the good. Talking about good things only, skews public opinion.
1 -
I’m with octopus and have always found them to be really good.1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.5K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.4K Work, Benefits & Business
- 604.2K Mortgages, Homes & Bills
- 178.5K Life & Family
- 261.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards