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Praise for outcome re Complaint to Octopus Energy.
![[Deleted User]](https://us-noi.v-cdn.net/6031891/uploads/defaultavatar/nFA7H6UNOO0N5.jpg)
[Deleted User]
Posts: 0 Newbie
https://forums.moneysavingexpert.com/discussion/6500618/octopus-energy-customer-service
I had become really quite stressed and upset but was so relieved when my complaint was upheld and Octopus Energy apologized.
Although I did not ask for financial compensation Octopus Energy also paid £20 into my account. I was satisfied with the resolution and considered the complaint to be closed.
Out of the blue, earlier this evening, Royal Mail delivered a box of beautiful fresh flowers from Octopus Energy. The accompanying card apologized for the time taken to get to my complaint. This was such a surprise and the gestures (£20 credit, Formal apology and now the beautiful flowers) are all very much appreciated.
Thank you Octopus Energy.
I had become really quite stressed and upset but was so relieved when my complaint was upheld and Octopus Energy apologized.
Although I did not ask for financial compensation Octopus Energy also paid £20 into my account. I was satisfied with the resolution and considered the complaint to be closed.
Out of the blue, earlier this evening, Royal Mail delivered a box of beautiful fresh flowers from Octopus Energy. The accompanying card apologized for the time taken to get to my complaint. This was such a surprise and the gestures (£20 credit, Formal apology and now the beautiful flowers) are all very much appreciated.
Thank you Octopus Energy.
6
Comments
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They have always had good customer service over the years. Unfortunately, people usually only talk about the bad stuff.2
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People talk about their experiences some good,some bad. It is imperative to speak out when the bad happens not just the good. Talking about good things only, skews public opinion.
1 -
I’m with octopus and have always found them to be really good.1
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