British Gas Meter Replacement Appointment Cancelled

Sportyrich2000

I booked an appointment on the 6th December for my meter to be changed from pre-payment to standard.  They gave me a date for the appointment of 2nd February (a long time but OK).  I took a day off work and they didn't turn up.  They cancelled the appointment without telling me.  Am I entitled to compensation for this?  As an aside I got no apology for this (very matter of fact from them) which annoyed me and now it seems I have to wait 3 weeks for my complaint to be handled and then probably another 2 months for a new appointment and I thought (heard) that they were duty bound to get people off pre-payment asap if they're asked to do so.

swingaloo

I believe Ofgem set the compensation for missed appointments at £30. It has to be paid within 10 days or you are entitled to a further £10.

t0rt0ise

swingaloo said:

I believe Ofgem set the compensation for missed appointments at £30. It has to be paid within 10 days or you are entitled to a further £10.

Isn't it a further 30 pounds rather than 10? It always used to be.

IW74

They did this to me with a smart meter upgrade at the end of November 2023.
Promised me £30 compensation, which despite 2 further requests for the compensation, I never received.
It was the final straw with British Gas for me; I've now switched to Octopus. Decided the £50 referral bonus for using a colleagues referral made up for not getting the £30 from British Gas, and means I never have to deal with their appalling attempts at customer service again!

MeteredOut

IW74 said:

They did this to me with a smart meter upgrade at the end of November 2023.
Promised me £30 compensation, which despite 2 further requests for the compensation, I never received.
It was the final straw with British Gas for me; I've now switched to Octopus. Decided the £50 referral bonus for using a colleagues referral made up for not getting the £30 from British Gas, and means I never have to deal with their appalling attempts at customer service again!

Did you raise a complaint and/or take it to the ombudsman? It would have been an easy minimum £30, and likely £60.

IW74

I just want to be away from British Gas to be honest; the thought of having to raise a complaint with them, and then take it to the ombudsman just isn't worth it.

IW74

MeteredOut said:

IW74 said:

They did this to me with a smart meter upgrade at the end of November 2023.
Promised me £30 compensation, which despite 2 further requests for the compensation, I never received.
It was the final straw with British Gas for me; I've now switched to Octopus. Decided the £50 referral bonus for using a colleagues referral made up for not getting the £30 from British Gas, and means I never have to deal with their appalling attempts at customer service again!

Did you raise a complaint and/or take it to the ombudsman? It would have been an easy minimum £30, and likely £60.

Just an update to this; I took your advise and raised a complaint.
Couldn't do it via British Gas - that's a whole other story in itself - so did it via Resolver.
The result being that after a few emails back and forth with a British Gas service rep they have now agreed to issue £60 in compensation for the original missed appointment, and not paying the original £30 within 10 days.

Thank you for suggesting it!