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Eon Next bereavement

I am sure this has come up before but I would be grateful for up to date advice. My partner is dealing with a recently deceased person's affairs. He died without a will and left only enough to cover funeral costs. Everyone, bank, mobile provider, Thames Water etc have been helpful handing over refunds without need for probate or letters of administration. Except Eon Next bereavement who are insisting that she obtain letters of admin costing £175 before they will refund small balance of about £200. So far they have been adamant. Anyone else overcome this problem please?

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