The Range and Wilko

Snarf999

At what point does ordering from a company that fails to deliver on dispatch times almost become a scam?

Pre-ordered from The Range on a bed in November and they took the money with a delivery time of 5th January, however as the time drew nearer the delivery date was almost slipping by a day every day. After a couple of weeks of no shows and delays I cancelled the order mid January (money was returned after about 7 days). 

Tried with their sister company, Wilko, who had the same bed in stock, with a delivery date of today (14th Feb). On the order the delivery date never changed yet today they're now saying 6th March. So I'm now cancelling that order (but reliant upon emails/WhatsApp to do that as Wilko have no phone number).

So the companies have had my money (a not insignificant amount too!) for nearly 3 months in total and I have no product to show for it and zero customer service empathy. 

I'm guessing there's no recourse except for a lesson learned?

Ena123

hasn't Wilko gone into administration? 

jon81uk

Ena123 said:

hasn't Wilko gone into administration? 

The Range bought the brand name.

Ena123

jon81uk said:

Ena123 said:

hasn't Wilko gone into administration? 

The Range bought the brand name.

Oh, didn't know. That's great. I checked the website, didn't open previously, now seeing they have a .com one and planning to open more stores.