EON debt collection letter

fedupandworried Posts: 17
Combo Breaker First Anniversary
edited 13 February at 1:40PM in Energy
Hi all, I've received a letter today from 'past due credit solutions' informing me they are collecting a debt for EON. I have called them today to say i am disputing the letter/account. For background, i used to be with EON next and had a switchover to another company around 2 years ago. I paid the bill in its entirety for the switchover to take place. Forward on, I pay the new supplier every month without problems. EON have been sending texts and emails that i owe them money, rightfully or wrongly, (head in the sand) i have ignored them as i was informed by new supplier that everything had transferred and only under new company now (EON previous tried to block the transfer and my final bill was paid). Anyway, on looking at the letter today, the posted address is correct, but the supply address is of my old address over 2 and half years ago. I transferred eon to new address when i moved. I called past due today and said i was raising a dispute to the letter and asked her to record it and forward me evidence of the debt owed. She said she wasn't going to record i was disputing as there was no such thing and i had to provide evidence i didn't owe them. I repeated that if i owe, they would need to prove the debt. I also asked if i could speak to her manager and she refused. Subsequently, i ended the call. The sum is for £113. apparently 2 months worth of energy including a collection charge! Even though i paid the final bill for switchover at £650. Please can someone guide me, what can i do next? Thank you.


  • Brie
    Brie Posts: 9,265
    Photogenic First Post Name Dropper First Anniversary
    So you were with Eon at one address and then with Eon at another.  Did you have the same account reference for both?  

    Did you take readings when you moved?  Closing readings for the old place and opening for the new?  Do they match your bills?

    If you're missing any of the above I'd be sending a "prove it" letter to them.  

    I would also be doing everything either by snail mail or email so you have it all in writing rather than someone trying to squirm out of anything with a "I didn't say that!"
    "Never retract, never explain, never apologise; get things done and let them howl.”
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