Supply Gas fire and installation

Richard_1986

Hi I've recently had a gas fire supplied and  installed earlier this week and don't think the coal bed has been installed  correctly there a gap at the front and its sloping and also parts the coal bed has changed colour.

The coals are turning a different colour which surely can't be right after a weeks use.

Had the guy who runs the shop back to look at it today who said it's correct 

Haven't paid for it yet where do I stand?

Thanks

Pics attached.

Grumpy_chap

It is hard to see which parts you are saying has changed colour so even harder to say whether the colour change is to be expected.
I assume you did not take photos of the day installed to show where the change is.  (I think most people would not.)
Did you, or can you, see a display model in a showroom that will have been operated anywhere?  It may not be that easy as I assume most display models are not connected up to live gas.

HillStreetBlues

It looks like sooting and means incomplete combustion
On a gas fire that can happen if the fake coals aren't in the correct position.

Richard_1986

HillStreetBlues said:

It looks like sooting and means incomplete combustion
On a gas fire that can happen if the fake coals aren't in the correct position.

Thank you didn't think it wasn't right yet he's adiment there correct but surely they shouldn't be changing colour after one week to a rust colour