Could I make dispute for £150 for an address trace service they didn't do?

The company said if I do then I'll be sent a payment letter. 

I needed to find where this guy lived so I came across this site called UK trace (https://uktrace.co.uk/) and filled in the details including putting two of the last known addresses. Address 1 is where we used to live together and have since moved out, he moved out in August last year and I moved out the month before and now someone different lives there. Address 2 is his parents house which he doesn't at either but uses them on his credit file and when buying stuff and to avoid the letters and bailiffs and stuff. 

I paid £5 for a basic search which came back that he was still living at address 1 and was given an option of using advanced search for £100 (discounted from £160) that they said the address could be verified and if it's wrong then they'll send me a refund. Or I could wait 3/4 months for their system to update. It had already been 3/4 months since we moved out but I went ahead anyway. 

So I did this and after more than the advertised 5 day wait they came with an address they said they confirmed he lived at. Which was address 2. I said that he's not there since that's his parents house and they never see him. He then said that I never told him this but they can try again if I gave them another £100. I asked if they could give a cheaper price as I don't have that and he said £50 but no refunds. 

So I sent £50 and after another couple days and many emails later they came back with...... Address 1. I said that this is the wrong address cos that's the place we both lived at and moved out of in July and August last year. He said to check the address and I said I don't need to since I know for a fact someone else lives there now. 

I asked for refund of £100 and he said that no refund cos he gave an address and it's my fault that I didn't tell them that he used his parents address or that we previously lived at address 1. He also said that I agreed that paying half, I'd have no refund they haven't done their job and basically just came back with the same two addresses that I gave them and I know he's not at. 

I said I was gonna go to my bank about this and he said if I did that and made a chargeback then they'll send me a payment letter and be indebted to them. Which I had to ask my bank what that was. My bank also said that I'd need to check the terms of service but from what it sounds like I can make a dispute about it. I checked their website and couldn't see any terms of service. 

The address is also not verified because they presumably tracked him using credit reference agencies which are always out of date by like a month or two. 

Kinda feel like I've been scammed here. If you want to call me stupid for this or falling for this then that's fine but I really needed to know where he's at. 

So question is would I be able to make a disoute/chargeback about this? I gave them £150 for this and they've been basically useless.

Comments

  • ArbitraryRandom
    ArbitraryRandom Posts: 2,341
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    edited 12 February at 4:29PM
    I can't find the service you're actually talking about on that website... it mostly seems like advice to check existing databases yourself or you could pay them to check the publicly available information for you.

    What is the actual wording on the website/in the messages re (please quote): 

    "... if it's wrong then they'll send me a refund." 

    and what did you understand (from the context) for it to mean when they said:

    "£50 but no refunds."
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  • marcia_
    marcia_ Posts: 1,512
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     Why would you pay someone to look at the electoral role for you. You can do that for free in a library or pay much less than what you did on 192.com 
  • born_again
    born_again Posts: 13,680
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    The company said if I do then I'll be sent a payment letter. 

    I needed to find where this guy lived so I came across this site called UK trace (https://uktrace.co.uk/) and filled in the details including putting two of the last known addresses. Address 1 is where we used to live together and have since moved out, he moved out in August last year and I moved out the month before and now someone different lives there. Address 2 is his parents house which he doesn't at either but uses them on his credit file and when buying stuff and to avoid the letters and bailiffs and stuff. 

    I paid £5 for a basic search which came back that he was still living at address 1 and was given an option of using advanced search for £100 (discounted from £160) that they said the address could be verified and if it's wrong then they'll send me a refund. Or I could wait 3/4 months for their system to update. It had already been 3/4 months since we moved out but I went ahead anyway. 

    So I did this and after more than the advertised 5 day wait they came with an address they said they confirmed he lived at. Which was address 2. I said that he's not there since that's his parents house and they never see him. He then said that I never told him this but they can try again if I gave them another £100. I asked if they could give a cheaper price as I don't have that and he said £50 but no refunds. 

    So I sent £50 and after another couple days and many emails later they came back with...... Address 1. I said that this is the wrong address cos that's the place we both lived at and moved out of in July and August last year. He said to check the address and I said I don't need to since I know for a fact someone else lives there now. 

    I asked for refund of £100 and he said that no refund cos he gave an address and it's my fault that I didn't tell them that he used his parents address or that we previously lived at address 1. He also said that I agreed that paying half, I'd have no refund they haven't done their job and basically just came back with the same two addresses that I gave them and I know he's not at. 

    I said I was gonna go to my bank about this and he said if I did that and made a chargeback then they'll send me a payment letter and be indebted to them. Which I had to ask my bank what that was. My bank also said that I'd need to check the terms of service but from what it sounds like I can make a dispute about it. I checked their website and couldn't see any terms of service. 

    The address is also not verified because they presumably tracked him using credit reference agencies which are always out of date by like a month or two. 

    Kinda feel like I've been scammed here. If you want to call me stupid for this or falling for this then that's fine but I really needed to know where he's at. 

    So question is would I be able to make a disoute/chargeback about this? I gave them £150 for this and they've been basically useless.
    At UKTrace we specialise in electronic information, searches and traces.

    They make how they trace clear.

    How did you pay them?
    If by card, then yes you can do a chargeback, but they have supplied information (maybe not what you want). So can reject on that ground.
    Or if they do not reject. They can simply take you to court to reclaim the money that their bank has taken off them.

    Chargebacks have no legal standing, they are simply card regulations. They are over & above your consumer rights. If they company feel they are owed the money. They are free to chase you for the debt.
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