We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!

Deposit for double glazed UPVC before survey

Hi,
We've received a number of quotes for replacing all UPVC windows (12 windows) in our house with modern double glazed UPVC. The quotes we received are in the region of £6,500 - £10,000 (which seems to be quite a big range!). 

Some of the providers are independent and they have asked for 50% deposit upfront, even before they visit the property and do a survey. Note that the quotes are based on our own measurements. 

Is asking for such a big deposit before the survey reasonable? I understand why they would ask for a deposit once they actually order/manufacture the windows, but asking for so much money before the survey makes me uncomfortable. Is it a standard practice?

Comments

  • FreeBear
    FreeBear Posts: 18,306 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Photogenic
    I've had a door and windows replaced here, done in three stages. First time, the installer asked for a deposit (10% if I recall), but that was after he had measured up. The next two jobs, no deposit asked for.
    I would be reluctant to put down a 50% deposit, and would always want the job properly surveyed/measured before committing.
    Any language construct that forces such insanity in this case should be abandoned without regrets. –
    Erik Aronesty, 2014

    Treasure the moments that you have. Savour them for as long as you can for they will never come back again.
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 11 February 2024 at 6:22PM

    Some of the providers are independent and they have asked for 50% deposit upfront, even before they visit the property and do a survey. Note that the quotes are based on our own measurements. 
    Makes no sense to me, although I'm no expert. What's the purpose of the deposit? What if the survey shows that the the work is more complex than expected and the price has to be higher? E.g. lintels have to be added?

  • HampshireH
    HampshireH Posts: 5,004 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    Personally I'd steer well clear. 

    Survey, quote properly, then deposit to secure.
  • Albermarle
    Albermarle Posts: 29,737 Forumite
    10,000 Posts Seventh Anniversary Name Dropper
    Is asking for such a big deposit before the survey reasonable?

    Sounds well dodgy, but seems strange that more one has asked the same.

    Anyway pay nothing until everything is surveyed/measured up again and you actually place an order. Then some kind of deposit would be normal.

    The quotes we received are in the region of £6,500 - £10,000 (which seems to be quite a big range!). 

    As with everything in life there are different qualities, and companies have different ideas about what to charge and how busy they are.

    The installation quality is probably more important/variable than the windows themselves.


  • MikeJXE
    MikeJXE Posts: 3,927 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Sounds dodgy to me too and so is a quote on your own measurements 

    Get companies out and do their own measurements then quote 
  • EssexExile
    EssexExile Posts: 6,533 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Personally I'd steer well clear. 

    Survey, quote properly, then deposit to secure.
    That's the way it's always worked for me.
    Tall, dark & handsome. Well two out of three ain't bad.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.9K Banking & Borrowing
  • 253.9K Reduce Debt & Boost Income
  • 454.7K Spending & Discounts
  • 246K Work, Benefits & Business
  • 602.1K Mortgages, Homes & Bills
  • 177.8K Life & Family
  • 259.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.