Online Currency Order

unforeseen

You should have received an email with the delivery details

the_lunatic_is_in_my_head

pushpull said:

If they can show proof of delivery then the chargeback will fail.

I suspect they will have POD, unless they're mad enough to send £1300 in cash via an untracked method.

They don't have a POD, the money wasn't delivered to the OP, it was RTS  

born_again

pushpull said:

lfc1972 said:

born_again said:

lfc1972 said:

Thanks, I started a chargeback process when they said they would not refund the full amount but that is still ongoing with the bank and the company have already refunded me back the amount they did for a buyback payment so I guess Im going to have to cancel the chargeback

You can't cancel once started. So leave well alone. 
What basis was the chargeback?

Who is the currency co?
Was it done via bank? As many banks offer the service, but it is outsourced to a 3rd party to supply.

Hi it's was a company called Travel FX. The charge back was so e I. The basis of not receiving the order 

If they can show proof of delivery then the chargeback will fail.

I suspect they will have POD, unless they're mad enough to send £1300 in cash via an untracked method.

Thanks

As delivery was tried, that gives then a out on chargeback. Even though you were on holiday.

I would complain to them,
https://www.travelfx.co.uk/travel-fx-terms-and-conditions

Section 12 for email address
But Section 6..
Travel FX Ltd does not guarantee next day delivery or guarantee that your preferred delivery date will be met in any way however we shall attempt to deliver by or on your preferred date. We will not be held liable for any issues, expenses or costs arising from not delivering on the date you have requested.

Also look at the bit about RM, who they seem to think should be paying out.

Might again be their out.


As the carrier of the item the Royal Mail are responsible for the delivery and you accept that the responsibility for this has been assigned and transferred from Travel FX Limited to the Royal Mail.


Think that actually breeches Consumer rights

the_lunatic_is_in_my_head

Can comment on that 👍

the_lunatic_is_in_my_head

The bit about them not being liable for costs seems ok (I’m not sure about damages under common law but let’s not go there!).

Obviously nothing is 100% guaranteed but the CRA says either 30 days or an agreed time and I think, even if estimated, 22nd vs 8th is a big gap (whilst factoring in the holidays) so I can’t see they’ve met the agreed time aspect. 

The bit about it passing to Royal Mail isn’t ok as risk passes upon physical possession.

At least they’ve given OP most of the money back but assuming OP can argue essential time I don’t see why that should be at a buy back rate but instead should be a full refund. 

Just sounds like real bad service really, I guess these kinds of companies pop up for a while and aren’t fussed if the odd customer doesn’t come back. 

Alderbank

the_lunatic_is_in_my_head said:

The bit about it passing to Royal Mail isn’t ok as risk passes upon physical possession.

Section 28(2) of CRA says: 
Unless the trader and the consumer have agreed otherwise, the contract is to be treated as including a term that the trader must deliver the goods to the consumer.

The contract T&Cs include:

As the carrier of the item the Royal Mail are responsible for the delivery and you accept that the responsibility for this has been assigned and transferred from Travel FX Limited to the Royal Mail.

...so the trader might claim that for the purposes of s28(2) they and the consumer have agreed otherwise?

pushpull

the_lunatic_is_in_my_head said:

The bit about them not being liable for costs seems ok (I’m not sure about damages under common law but let’s not go there!).

Obviously nothing is 100% guaranteed but the CRA says either 30 days or an agreed time and I think, even if estimated, 22nd vs 8th is a big gap (whilst factoring in the holidays) so I can’t see they’ve met the agreed time aspect. 

The bit about it passing to Royal Mail isn’t ok as risk passes upon physical possession.

At least they’ve given OP most of the money back but assuming OP can argue essential time I don’t see why that should be at a buy back rate but instead should be a full refund. 

Just sounds like real bad service really, I guess these kinds of companies pop up for a while and aren’t fussed if the odd customer doesn’t come back. 

Possibly bad service, but their entire profit is the difference between the buy and sell rate, which is very different to say, an Xbox, which can just be sold to the next customer.

As they now need to resell it at a reduced price as the market has changed I can understand why they'd do it this way.  Although it would be interesting to know if they'd have sold it at the buy back rate if the OP would have been up on the deal...