Back Billing Adjustments Stopping Me From Transferring Energy Supplier

QrizB

marko2002 said:

If the problem is that you don't know your usage, pick one of the standard sets. But you really should have a handle on your own household usage.

If my current provider would stop adjusting my account I'd have a fighting chance ...

Just pick one of the standard sets and switch. Medium, if you think £150 a month will cover your bills.

marko2002

Probably be the most sensible solution perhaps, thanks 

dunstonh

It's preventing me from switching supplier because most suppliers will use your current energy suppliers readings to formulate a quote.   In my case, even though I'm only using on average £80-£100 per month, I'm being quoted £400-£500 per month and if I wanted to continue with that quote, I'd be expected to agree to a direct debit for that amount presumably?

If you know the ballpark of your annual use in units (not £) then use those.     The new supplier won't question your figures.

Spoonie_Turtle

How long have you had your smart meters?

ArbitraryRandom

marko2002 said:

If the problem is that you don't know your usage, pick one of the standard sets. But you really should have a handle on your own household usage.

If my current provider would stop adjusting my account I'd have a fighting chance, but unbelievably, even just yesterday when I contacted them to tell them to refund my credit of £1100 they added more usage and charges to my account and then refunded it and when I questioned that their response was ... (and if anyone can explain this, they are a better person than me)

" In order for your refund request to have been raised we had to close an outstanding consumption gaps which had generated an estimate on what is known as a price cap review date on 1st April this reading doesn't exceed the customers own reading and is only used to differentiate your unit rates and standing charges to be billed to, prior to an increase and then after the increase which had adjusted your balance by £00.01p.   Without a closure of all consumption gaps your balance would not have been fully adjusted and a refund request could not have been raised."

"To give you a refund, we had to make sure your energy bill was correct. There was an estimated bill created on April 1st for the new price cap, and we needed to check it against your actual meter reading to get the right charges for your energy use throughout the bill period. We adjust your balance small amount (£00.01p) before and after a rate increase so the computer doesn't reject it. So to make sure everything was in order, we had to correct all the estimates in your energy use data. Only then could we process your refund request."

... That's the best ChatGPT and I can come up with...