Credit File - Missed Payments

LauraMac1

Hi. I'm just wondering if this is correct, I'm quite new to all this. 
I received a few defaults 4 years ago due to losing my 2nd job when covid hit. I know in just over 2 years these will be removed from my file. However I have a loan account on my file that I have been making an agreed reduced payment to every month for nearly 4 years. I can't afford to raise the amount at present. The company mark my credit report around 4 times a year as "missed payment". I'm just wondering if this is correct as I'm making a payment, just a reduced one. I suppose I'm just wondering as once the defaults are removed these missed payments will be the only negatives on my file but as they are reported regularly they will continue to have an impact on my rating. I still owe £10,000 so it's not going to be paid off for a long time and if they report missed payments for years on end that will affect me. Maybe it is correct and I just need to suck it up, thought I'd ask thoughts? Thanks for reading. 

MorningcoffeeIV

You're not making contractual payments, so in effect missing each payment.

You should ask them to default the account and backdated it to the appropriate time.

sourcrates

You need to make a complaint to them, siting non compliance with FCA guidance.

A default should be registered after between 3/6 missed contractual repayments, they have failed to do so.

Tell them that is unfair, and detrimental to your credit file, in that negative information will still be visible for longer than is necessary.

Ask them to back date the default to the time you first got into trouble.

LauraMac1

Thank you for the replies. I will write to them.