registering for santander online banking

Angus88

I keep trying to register for online banking with Santander, I have a new mortgage with them, no bank account.  they keep sending me emails saying I can register for online banking with just my mortgage number and mobile.  when I enter in the details (mortgage account number) it keep asking me for a banking sort code despite clearly stating mortgage account holders dont need a banking sortcode to register. I clearly need to call them but I'm wondering if there is something that I'm just not seeing... TIA

MikeJXE

Try here or phone them 

https://www.santander.co.uk/personal/support/loans-and-mortgages/managing-your-mortgage-online

MACKEM99

I had a problem a while ago so I rang them.  Lady took me through the process and she was really good.