Money Transfered, or has it?

Looking for some advice..

Monday night I transfered £375 from my Virgin M Plus saver to my M Plus current account. I then tried to transfer it to my Llyods current account. The Virgin app errored a couple of times. I force quit the app, tried again and gave up.

A few minutes later checked my Llyods account and the money went in and has cleared (not pending). But there is no trace of the transfer on my Virgin current account and the £375 remains in there.

It's been a few days now and still the same, all pending transactions have cleared in my Virgin account. 

So seems I have £375 that's not really mine.. would I be best to contact Virgin or just wait it out a bit longer? If I contact Virgin, they won't do anything to my account other than get the money back?

Comments

  • boingy
    boingy Posts: 1,170
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    It might be worth checking the accounts online rather than in the apps to see if both accounts say the same.

    If they do then I'd give it a few more days to see if it sorts itself out. These days banks seem to be increasingly twitchy about payment anomalies and the last thing you want is them going for the kneejerk option of freezing your account whilst they investigate. So I'd leave it until Mon or Tue next week then reconsider whether you tell them.

    Just don't spend the money in the meantime!
  • Marcoos
    Marcoos Posts: 6
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    boingy said:
    It might be worth checking the accounts online rather than in the apps to see if both accounts say the same.

    If they do then I'd give it a few more days to see if it sorts itself out. These days banks seem to be increasingly twitchy about payment anomalies and the last thing you want is them going for the kneejerk option of freezing your account whilst they investigate. So I'd leave it until Mon or Tue next week then reconsider whether you tell them.

    Just don't spend the money in the meantime!
    Thanks! I'll check the online sites and see what they say. I'm somewhat twitchy about flagging it incase account is frozen! It's not my fault, it's their app, but won't be seen that way. The 'extra' £375 with Virgin is just sat there, I'm not moving it and certainly won't spend it!
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