Have energy companies stopped offering variable direct debit?
Been with British Gas “Variable direct debit” for years, like clockwork I’ve been getting a reminder to supply my meter readings around the 14th, have a bill generated around the 20th, and taken out of my account in full by direct debit on the 4th.
Recently when British gas switched systems all the dates got muddled up and it was a mess. They refused to change the date of my Variable direct debit, said it’s not possible, despite the fact that’s what I’ve done for years. So I switched to Octopus
Now they’re saying the same thing? Is this something new? Can people no longer supply meter readings and have it paid in full automatically on their CHOSEN DATE?
Octopus said “With Variable we unfortunately can't create a set date each month. However, when you submit your readings, you can pay straight away, and then have 14 days to pay for that usage. So if you have set dates that you submit your meter readings, you can have a schedule for when you pay as long as it's within 14 days of submitting these readings.”
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