Packaged bank account-who to complain to Ombudsman about?
I've an issue I can't get resolved re the travel insurance part of my Co-op Everyday Extra account. I complained to the Coop who said they'd send my details on to AXA to respond. AXA didn't respond so I phoned AXA and was told they were just the underwriters and I should take up the matter with Rock Insurance. Rock Insurance said if I was unhappy with their service I should complain to AXA.......
So I'm not getting anywhere but as for complaining to the Financial Ombudsman who is my complaint against?
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