Claims Underwriting Exchange (CUE) incorrect entry

DullGreyGuy

Scottman said:

I'm having an equally frustrating but slightly different experience with an insurance renewal and CUE.

I completed a Go.Compare comparison site questionnaire and received a number of suitable quotes, declaring three claims in the last 5 years - one of mine (no fault) and two of my wife (one fault, one no fault).  I chose the AA and was transferred to their website, whereupon I was asked to review CUE information on FIVE claims in the period.

Two of the 'claims' recorded are the same date and claim as the ones I declared,  but appear separately for no reason that I can discern.

I have read up on all the issues others are facing with CUE but, as things stand, the quoted AA premium has been uplifted significantly - I can only assume because of this misrecording.

The AA will lose my business because I now have other, cheaper quotes including my current insurer.

But I am left wondering about the whole issue here - yes for sure it helps the industry guard against failures by dishonest people to confirm a full claims history,  but on the other hand its a handy way to raise premiums based on equally false data in a system which it is a nightmare to correct.

I feel a letter to the relevant Ombudsman coming on

Would be useful to see a screen shot of what was actually presented, you say one of the extra claims appears to be a duplicate but you dont say what the other extra claim was?

Depending on how the AA is searching and what they are presenting back to you its possible at times to pickup a single incident multiple times because both your insurer and the third party insurer report the same incident but obviously with the parties reversed. Not everyone is great at remember exact details nor reports the claim instantly and so sometimes there can be variances from the reports from the different insurers involved. Our CUE checks were done post sale by the counter fraud team, they'd generally give the benefit of the doubt a fair amount where its likely multiple claims are the same incidents. 

The ombudsman is an escalation point, they can only look at a complaint once you've complained to the business in question and either 1) you've received a final response/deadlock letter or 2) 8 weeks have passed, whichever is sooner.