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finance company or dealer
Karl1982
Posts: 12 Forumite
If you purchase a car via a dealer for alot of money (around 21k) and the car is part financed and part cash and after 3.5 months the car develops engine failures - who is responsible for fixing the issues? The dealer has refused to fix the faults or accept any responsibility - not once even attempted to help. i have fixed them to an amount of over £5000 as the dealer said its tough luck. the car finance company said its not their fault as they reviewed the car and said that they dont think theyr were present on purchase , but the timing chain virtually snapped and the turbo went after 3.5 months. So this report is subjective because its clear that the chain was in the process of going and doesnt just happen overnight and it just feels like they were always going to allign to the finance company and their narrative
I thought under my consumer rights of 2015 that given the faults have developed when i purchased the car the dealer should at least try and help resolve it? they are not willing to and seems no one wants to accept any responsibilty and its just my fault for driving the car a few 1000 miles and then it being off the road for month on end because its undriveable. I am going to go down the legal route.
Legally am i covered or can everyone just walk away without accepting any responsbility?
I thought under my consumer rights of 2015 that given the faults have developed when i purchased the car the dealer should at least try and help resolve it? they are not willing to and seems no one wants to accept any responsibilty and its just my fault for driving the car a few 1000 miles and then it being off the road for month on end because its undriveable. I am going to go down the legal route.
Legally am i covered or can everyone just walk away without accepting any responsbility?
0
Comments
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The finance company appear to have a report stating that the fault was not present at the time it was sold.
If they do, you'll need your own report stating that it was present at the time it was sold (or was on balance at least.)
"Going legal" if they have a report from an expert in their favour when you only have a layman's opinion won't end well.0 -
TBH. On timing chain you need to check mileage & if it had been changed or was not due a change yet.
If it had not been changed, when it should you would have a claim. If it has not got to the point of needing changing, then it is sadly just one of them things that happen to cars.
Which car, how old & mileage.Life in the slow lane0
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