Incorrect Electoral Reg. info on Clearscore

alicef

I checked my most recent Clear score and it is showing a pending Electoral Register update on their site with incorrect info, leading to what looks like creating a new ER record. Basically my first name has been truncated and what is left is my middle initial and surname.

I think Clear score gets its info from Equifax. I created an account with them, (which I will close before I get charged) - all looks okay wrt to my name on ER on their site, so it could be a data transfer error?

Do I need to put effort into sorting this out?

Intoodeep

I had the same thing my initials are SJ but it was only displaying J ?

alicef

Hi @Intoodeep

Yes - all a bit odd.  At the moment I'm assuming it's a data handling issue within Clearscore, as I checked with my county council elections bit - the info is correct there; the info is correct on Equifax which, I think, feeds Clearscore.  

I couldn't find contact details to let Clearscore know.   Can't figure out whether this is going to be an issue or not.

alicef

Update:  everything seems to have sorted itself out on Clearscore - record added but then updated; all looking ok.  Cancelled Equifax.