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British gas overcharging (blamed on old billing system)
Dinosaurs77
Posts: 1 Newbie
in Energy
Hello,
Like you, we are currently still trying to sort out a significant overcharge from last year (7.10.23 - 29.11.23).
A ridiculous overcharge amounting to more than we would pay for over 2 years of our normal usage.
After our 3rd call to complaints about this gross error, we received a new paper bill for just over half of the original overcharge amount that they wanted and the estimated usage for this new amount had also somehow magically changed as well!!
Then, to add insult to injury, on our latest call made to sort this problem out with British gas last week (call no 4). We were told to ask for the Old billing system section next time we called as they were the people that should be able to sort this problem out. Really!!
Decided to give up the chase for the weekend. Looking forward to Monday... not. Wish us luck.
Like you, we are currently still trying to sort out a significant overcharge from last year (7.10.23 - 29.11.23).
A ridiculous overcharge amounting to more than we would pay for over 2 years of our normal usage.
After our 3rd call to complaints about this gross error, we received a new paper bill for just over half of the original overcharge amount that they wanted and the estimated usage for this new amount had also somehow magically changed as well!!
Then, to add insult to injury, on our latest call made to sort this problem out with British gas last week (call no 4). We were told to ask for the Old billing system section next time we called as they were the people that should be able to sort this problem out. Really!!
Decided to give up the chase for the weekend. Looking forward to Monday... not. Wish us luck.
1
Comments
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Welcome to the forum.Yes, BG's transition from their old billing system to their new one is not exactly seamless.You're not the first one with this problem (just have a search of the forum) and you're unlikely to be the last.N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0
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