Collection on Ebay and buyer has used Paypal

Hi there,  I have sold a large item on Ebay that is collection only and I specified cash only on the listing, as a safeguard against scammers. 

The buyer though apparently has used Paypal, he's apologised for being so hasty and not noticing that I've put cash only.

I messaged him and asked to provide proof that he's paid by paypal as there's nothing showing on my account and I've had no email to say so.  

He's come back and said that he's had a code or something for when he picks the item up.  Can someone explain this please and buyer also says he's new to this despite having 577 feedback.  I must admit I have more feedback, but am usually a buyer on Ebay rather than a seller. 

Can someone advise please?
Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £45,189.63/b]

Comments

  • Abbafan1972
    Abbafan1972 Posts: 6,843
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    Hopefully somebody can come back to me with an answer, as he wants to collect the item on Tuesday evening. 

    What would happen if I select "send refund", if I haven't had the money yet?
    Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £45,189.63/b]
  • soolin
    soolin Posts: 71,875
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    edited 4 February at 2:49PM
    There's no way a seller can see what payment method a buyer has used- it all comes through managed payments now . As long as the item shows as paid on your sale history then buyer is correct, they will be issued a code by ebay which you scan when they collect and that proves collection for ebay purposes.

    It all changed a few years back when we were all moved to managed payments.

    Collection in person | eBay
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  • whsturm
    whsturm Posts: 4
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    I've sold items through eBay with local pickup where the buyer has paid using Paypal. The buyer is sent an email with a QR code on it which they will bring to your house. You then scan this QR code with your phone (and the eBay app) or enter the QR code number into eBay website. This protects you in proving that the local pickup has happened (otherwise people could pick items up and then claim to not have received them and claim a full refund). Especially important to do if it's not a cash payment.

    eBay should process any payment daily so you should receive an email confirming that the buyer has paid and then another confirming when it has been transferred to your Paypal account). Just a waiting game...

    If the buyer is still prepared to pay cash then you could try refunding through eBay in which case they should get there original money back...
  • soolin
    soolin Posts: 71,875
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    One thing to remember about the new managed payments is that it is no longer of any financial benefit to the seller as you pay fees on it all anyway. If OP does refund and ask for cash then the ebay fees will remain the same and they will be out off pocket by just the 30p that ebay retain from the original payment.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected] views are my own and not the official line of MoneySavingExpert.
  • Abbafan1972
    Abbafan1972 Posts: 6,843
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    I have just gone to go through the refund process and I gather that Ebay were going to charge me £40 odd to sell it, but I don't understand this bit that's come up regarding the refund.  I feel like cancelling the sale now, because it's just getting too complicated. The item sold for £315

    I don't know what the bit means where I owe £274.38. Help please!
    Striving to clear the mortgage before it finishes in Dec 2028 - amount currently owed - £45,189.63/b]
  • soolin
    soolin Posts: 71,875
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    edited 4 February at 3:36PM
    I have just gone to go through the refund process and I gather that Ebay were going to charge me £40 odd to sell it, but I don't understand this bit that's come up regarding the refund.  I feel like cancelling the sale now, because it's just getting too complicated. The item sold for £315

    I don't know what the bit means where I owe £274.38. Help please!
    That suggests you sold the item for £315 and ebay charged you fees of £40.92 (that's worked out from the £40.62 showing as refunded by ebay plus the 30p they retain). Assuming you aren't doing this by cancelling the sale (which will see your account almost certainly blocked by ebay for dealing off ebay) then you will owe ebay 30p which they will take from your bank account.

    Then when buyer pays cash and you mark it as paid and collected ebay will charge you £40.92 fees again and if you don't have a current balance on ebay they will take that from your bank account as well.

    To explain it another way, buyer was charged £315 and you received £274.08 and you are now sending £274.38 back to ebay to enable the buyer to get their refund.

    The fees are the Final value fees due.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected] views are my own and not the official line of MoneySavingExpert.
  • Ms_Chocaholic
    Ms_Chocaholic Posts: 12,529
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    If you haven't cancelled it yet then it's simple - it looks like you have been paid (otherwise you wouldn't be able to refund) - just agree the time/date with the buyer when they would like to collect and ask them to bring the code which you enter into Ebay.  If you cancel then you risk damaging your Ebay status.
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