Bank delayed completion by 4 days - no redress

Hoenir

user1977 said:

Even if you don't have formal rights to complain as a customer, you could always threaten to take your business elsewhere - or have you already tried that?

Unless you deposit millions of pounds of clients money overnight with the bank. Such a demand will be met with a shrug of the sholulders. 

gwapenut

I've already tried to threaten taking my loss making custom elsewhere, and they couldn't even be bothered to shrug their shoulders.

TheJP

Your complaint is with your conveyancer not the bank, that is who you should be complaining to and asking for redress. Not a bank who has no connection or custom with you.

gwapenut

My understanding is that, strictly speaking, my complaint is with my buyer who failed to get completion monies to the destination on the agreed date and that the fact that it was not a problem caused directly by them does not alter that she is in breach of contract. But she has suffered enough already.

Hoenir

gwapenut said:

My understanding is that, strictly speaking, my complaint is with my buyers who failed to get completion monies to the destination on the agreed date and that the fact that it was not a problem caused directly by them does not alter this fact. But they have suffered enough already.

Then the bank has nothing to answer for.  Banks (and solicitors for that matter) aren't going to change their internal money laundering procedures because it causes temporary incovenience to someone else. Regulatory requirements will always come first. 

gwapenut

The bank did not handle the response to their query in a timely or sensible manner. There were procedural errors, but that does not change the fact that they have nothing to directly answer to me for.

penners324

Perhaps your buyers should be complaining to their bank or Conveyancers