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£900 paid for stove for van has broken after a few weeks. Seller telling me to claim insurance
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I think it might depend on the content of those actual emails (which the seller will have as well as the OP).
If, after being offered the £75 as a remedy for a cosmetic fault, the OP went back and said something like "as this is more than a cosmetic issue, I will have to modify the installation to ensure a secure fit* and therefore want a 25% discount", then it may be reasonable for the trader to assume the OP had a decent knowledge of the issue and had considered the risks... worth remembering at that time the item was in the OPs possession, so the trader would have been unable to make an independent assessment of the degree of fault/the item in situ.
*just paraphrasing what was said on the other thread.I'm not an early bird or a night owl; I’m some form of permanently exhausted pigeon.2
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