Is independent arbitration over faulty damp treatment worth the cost?
We have damp in three areas of our cottage. A company viewed it, diagnosed the problem as being 'salt contamination' and said this would be fixed by installing a membrane. Work was done, but 6 months down the line the same walls are showing evidence of damp again. The company viewed it again and this time said I had a problem with 'penetrative damp' and I would need to employ someone else, a surveyor, to find the root of the problem. I have criticised the fact that their work has failed so soon, and the fact they didn't advise us right from the start that it might be a job better sorted by someone else. Company has agreed to independent arbitration. If I win, I would get some or all of my expenses repaid, but if we loose, we would have to pay the arbitration expenses. I feel I have a strong case, but perhaps I am mistaken?
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