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lindabea
lindabea Posts: 1,481 Forumite
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in Savings & investments
Just wondering if anyone else is having problems with signing in to the Vanguard account?  I tried yesterday and again this morning and after keying in Userid and password, I get message saying' sorry something went wrong' .  Sometimes it goes as far as sending me a security code, and other times it just hangs with a blue circle saying checking your details.   
Before doing something... do nothing
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  • jimjames
    jimjames Posts: 17,768 Forumite
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    Mine was fine today
    Remember the saying: if it looks too good to be true it almost certainly is.
  • AlwaysLearnin
    AlwaysLearnin Posts: 879 Forumite
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    Fine here too, yesterday and just now (chrome browser on windows 11 laptop)
  • Rheumatoid
    Rheumatoid Posts: 911 Forumite
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    no probs here
    16 Panel (250W JASolar) 4kWp, facing 170 degrees, 40 degree slope, Solis Inverter. Installed 29/9/2015 - £4700 (Norfolk Solar Together Scheme); 9.6kWh US2000C Pylontech batteries + Solis Inverter installed 12/4/2022 Year target (PVGIS-CMSAF) = 3880kWh - Installer estimate 3452 kWh:Average over 6 years = 4400 :j
  • Swipe
    Swipe Posts: 5,194 Forumite
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    Fine here. Try in incognito mode.
  • lindabea
    lindabea Posts: 1,481 Forumite
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    Thank you for all your replies.  It looks like the problem is with my EDGE browser.  Still not able to sign in with EDGE although I cleared all history and cache.  Tried Chrome and Firefox, no problem with both.   Not wasting any more time with edge - I might ditch it
    Before doing something... do nothing
  • Rheumatoid
    Rheumatoid Posts: 911 Forumite
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    Fine her on Edge. Win 10 and 11. Must be a setting. ? VPN
    16 Panel (250W JASolar) 4kWp, facing 170 degrees, 40 degree slope, Solis Inverter. Installed 29/9/2015 - £4700 (Norfolk Solar Together Scheme); 9.6kWh US2000C Pylontech batteries + Solis Inverter installed 12/4/2022 Year target (PVGIS-CMSAF) = 3880kWh - Installer estimate 3452 kWh:Average over 6 years = 4400 :j
  • lindabea
    lindabea Posts: 1,481 Forumite
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    Rheumatoid - thank you for your help.  I tried re-installing EDGE and clearing CACHE again, but still having the problem.  But only with Vanguard as I'm able to sign into all my banking websites.  NO problem with FF or Chrome.  This is the first time I've experience problems with EDGE.  Not sure what to do next, as I'm loathed to give up without knowing the cause of the problem!! 
    Before doing something... do nothing
  • Rheumatoid
    Rheumatoid Posts: 911 Forumite
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    Do you have another device running Edge (mobile phone?) that you can try?
    16 Panel (250W JASolar) 4kWp, facing 170 degrees, 40 degree slope, Solis Inverter. Installed 29/9/2015 - £4700 (Norfolk Solar Together Scheme); 9.6kWh US2000C Pylontech batteries + Solis Inverter installed 12/4/2022 Year target (PVGIS-CMSAF) = 3880kWh - Installer estimate 3452 kWh:Average over 6 years = 4400 :j
  • Albermarle
    Albermarle Posts: 23,169 Forumite
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    lindabea said:
    Rheumatoid - thank you for your help.  I tried re-installing EDGE and clearing CACHE again, but still having the problem.  But only with Vanguard as I'm able to sign into all my banking websites.  NO problem with FF or Chrome.  This is the first time I've experience problems with EDGE.  Not sure what to do next, as I'm loathed to give up without knowing the cause of the problem!! 
    I think Edge had an update earlier this week, that may have caused an issue? 
  • lindabea
    lindabea Posts: 1,481 Forumite
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    Albermarle said:
    lindabea said:
    Rheumatoid - thank you for your help.  I tried re-installing EDGE and clearing CACHE again, but still having the problem.  But only with Vanguard as I'm able to sign into all my banking websites.  NO problem with FF or Chrome.  This is the first time I've experience problems with EDGE.  Not sure what to do next, as I'm loathed to give up without knowing the cause of the problem!! 
    I think Edge had an update earlier this week, that may have caused an issue? 
    I think you could be right there.  After some further digging around, I realised that Kaspersky is having a possible say in the issue.  To try it out, I disabled KIS and to my delight , I was able to log into Vanguard with EDGE.  So, my conclusion is that the EDGE update has caused some conflict with KIS.  .   
    Before doing something... do nothing
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