Nationwide Banking App Update

My partner and I have had Nationwide accounts for over 30 years including a mortgage, current account, savings and credit card.  We've always used the banking app on our mobile phones and can see all our accounts regardless of who's name they are in. 

Last night my husband's app updated to the new version and he now cannot see any accounts that were in my name only and especially our credit card as I am the prime account holder. 

We spoke to Nationwide this morning and they confirmed this is the case but couldn't advise if this is a problem, a security improvement or if it will be changed in the future.  I don't believe they mentioned this change in any of the announcements about the new app.

Please be aware if you are in the same position, that you may lose access to some accounts on your mobile app. (the account are still there obviously and can be accessed via on-line banking but that makes a mockery of the app in this modern technological world :))  

Comments

  • WillPS
    WillPS Posts: 3,038
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    edited 2 February at 10:47AM
    On what basis were you able to see your partner's accounts? It's unusual to see someone else's personal accounts in line with your own, unless they were held in joint names - some banks have authorised users (Barclays for example) but I didn't think Nationwide did.
  • Kewsea
    Kewsea Posts: 25
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    I received a notification from them the other day that the app 'will be updated' to enable biometrics to set up new payees and make payments, replacing the need for the card reader.  This is a welcome change and about time too.  I have been waiting for such an update so I can transfer to them as my main bank.  Mine has not been updated yet.
  • Rich1976
    Rich1976 Posts: 483
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    edited 2 February at 12:47PM
    We are not with Nationwide but you should never have been able to see each others individual accounts. Me and my other half share a credit card which is in my name but they are the additional card holder but they cannot see it when they log into the app. They can only see our joint bank and savings account 
  • friolento
    friolento Posts: 858
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    edited 2 February at 2:18PM
    It is possible that the OP had 3rd party access arrangements, in which case the app should support it, not just online banking.

    https://www.nationwide.co.uk/help/third-party-access

    @bolts19, if you have such arrangements, best perhaps to raise a complaint so that someone at Nationwide can properly investigate 


  • pridehappy
    pridehappy Posts: 324
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    I’m pleased to see that the app is being updated and slowly catching up, just need cheque imaging now! I’ve not got the message yet however in my app, however, my relative with a FlexDirect does. I’m wondering if they are targeting FlexDirect customers first as this is their “online account”? Or, it could be based on location.
  • Bolts19
    Bolts19 Posts: 3
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    the app updated to the new version when my husband changed phones which we didn't expect and mine hasn't updated so not sure how the rollout works.

    In regard to seeing all of our accounts in one place, we have always had this facility and I can still see all our accounts on the online banking site, so its only the app that's changed.  The accounts all appear to be linked regardless of joint or separate names - we used to have a child account for our son which we could also see and administer.  I accept the point that accounts in single names maybe should be private but this is how we've always seen our accounts with Nationwide and they have never asked about separate access.
  • MouldyOldDough
    MouldyOldDough Posts: 1,649
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    I’m pleased to see that the app is being updated and slowly catching up, just need cheque imaging now! I’ve not got the message yet however in my app, however, my relative with a FlexDirect does. I’m wondering if they are targeting FlexDirect customers first as this is their “online account”? Or, it could be based on location.

    I agree about cheque imaging  - With no local Nationwide branch within 20 miles - I get fed up with relying on RM for posting cheques
  • FredTrump
    FredTrump Posts: 309
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    I’m pleased to see that the app is being updated and slowly catching up, just need cheque imaging now! I’ve not got the message yet however in my app, however, my relative with a FlexDirect does. I’m wondering if they are targeting FlexDirect customers first as this is their “online account”? Or, it could be based on location.

    I agree about cheque imaging  - With no local Nationwide branch within 20 miles - I get fed up with relying on RM for posting cheques
    No cheque imaging and no Post Office cash/cheque deposits - another vote for the benefits of mutuality. 
  • Rdwill
    Rdwill Posts: 214
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    Hi.

    Slight change of subject, sorry.

    Does anyone know if it is possible to switch back to the 'classic' view of the accounts?

    I find the current layout / font / colours etc rather childish.

    (A little like the fitbit app 'upgrade', which seems to have used the same designers!)
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