Missing payment between two banks help

lazytoad2001

Zopa_Trooper said:

lazytoad2001 said:

Thankfully this is £136 so not the end of the world but still infuriating for something which should be easy how did you manage to get chase to confirm it was still in a holding account? 

I will go back to them quoting switch guarantee that it’s their problem to find but suspect I will get push back on it as the last three times it’s been talk to Lloyds banking groups we don’t have it. So annoying for something which should be easy 

Lots of messaging and phone calls. They kept trying to fob me off but in the end it was in their intermediary account lodged with another bank. There is a thread on here from November 2022 but I can't find it. 

Thanks I’m trying the same tactic at the moment it shouldn’t be this hard to be fair. 

friolento

lazytoad2001 said:

Sorry it was a faster payment that was sent and Chase don’t take faster payments swift was my error in terminology.  

Chase do definitely accept Faster Payments 

Where did your employer send the payment to - Halifax or Chase? If Chase, did they use the correct sort code and acct no?

Did your employer definitively send the payment 

35har1old

friolento said:

lazytoad2001 said:

Sorry it was a faster payment that was sent and Chase don’t take faster payments swift was my error in terminology.  

Chase do definitely accept Faster Payments 

Where did your employer send the payment to - Halifax or Chase? If Chase, did they use the correct sort code and acct no?

Did your employer definitively send the payment 

Had a payment sent from Darlington  to TSB but the account number was correct but the sort code was incorrect (Santander) so it was returned  to the Darlington  and was in a holding account until I phoned and explained  the correct details

SiliconChip

lazytoad2001 said:

Sorry it was a faster payment that was sent and Chase don’t take faster payments

What makes you say this? As some of us have already said Chase definitely do take Faster Payments, at least to sort code 60-84-07, so if that is the sort code for your account then the payment wouldn't have been rejected by Chase for that reason. If you have a different sort code you can check what it permits here (among others) https://www.sortcodes.co.uk/sort-code-checker