Deposit paid against Double Glazing

the_lunatic_is_in_my_head

Alderbank said:

the_lunatic_is_in_my_head said:

AngelinaBallerina said:

This was done at home but the contract came over via email, where the agent stood over me.  Went through want we were buying but quickly ran down to the sign area to get a signature.  I thought a 14 days period was allowed but reading the contract (which we were never informed of or given time to read) it is a 7 days period.  Not lookig good so all i can say DONT buy from Everest they arecrooks

Thanks OP

Apologies I should have thought earlier, the windows are presumably made to your specification (i.e right size for your window openings) which rules out the standard right to cancel. 

They will eventually be made to size, but that doesn't happen immediately.

The sales rep is not a surveyor, he will measure each interior window opening (so not necessarily the frame size) for the purpose of quoting a price. At a later date, usually after any cancellation period has expired, a surveyor will visit who will take the accurate measurements necessary to make the frames and also to discuss technical aspects such as number size and hinging of opening lights. Manufacture cannot begin until after this visit.

Do you think there would be a case for arguing that the sales rep's visit is just to compile a shopping list and the customisation does not begin until after the surveyor has taken detailed measurements?
The rep's pricing guide is probably something like 'window up to 1sqm = £x, window 1-2sqm = £y, window 2-3sqm = £z', which is just choosing from a pre-set list. 

Unfortunately CJEU case law stipulates the limit is inherent in the contract, i.e the fact personalisation may not yet have occurred doesn't mean the right to cancel exists until it does. 

JES_F1

This gives me flashbacks to when we got new windows and doors.  We arranged for Anglian plus two local firms to quote.  The local firms were great, and we went with one of them, but the Anglian bloke was a nightmare.

Anglian started with a ridiculously huge amount then took off some "special offers", then a "tonight only" discount, then calling his "manager" for some further "tonight only deals", etc, etc, etc.  He was also rude about a local company (not one we'd contacted) that regularly advertises in the local papers.  We told him many times that we wouldn't be signing anything that night as we were getting further quotes before deciding.  He went out to us car at least three times to get something, such as a sample window - we were sure this was deliberate to leave us alone to chat without him there.  After two and a half hours, we told him to leave and had to be really quite rude to get him out.

A week or so later, someone from Anglian called to follow up on the visit.  After telling him we'd gone with a local firm, he wanted to know who and how much.  I refused to tell him but he made a guess at how much, and it was pretty close - from memory, Anglian's "best price" was double what we paid the local firm.

In reality, we knew we'd never go with the likes of Anglian or Everest but wanted to get a guide on how they compared to local firms.